After hours On-Call Coordinator (part time)

Phoenix Home Care and Hospice; Joplin (MO); On-site; USD 35,000 - 55,000; Part time

Job summary

Phoenix Home Care and Hospice in Joplin, MO seeks an After hours On-Call Coordinator to manage after-hours calls and triage urgent situations with tact and compassion. This role supports clients and staff by triaging calls, coordinating with on-call nurses, and escalating as needed.

Candidates should live in the Joplin area and be comfortable handling high-pressure situations after normal business hours. Excellent communication, organizational skills, and proficiency with basic computer software

Qualifications

• Minimum High School Diploma or equivalent.
• At least 1 year of general office experience.
• Preferred familiarity with medical terminology.
• Proficiency with MS Word, Excel and Outlook.

Responsibilities

• Answer after-hours messages from the answering service.
• Address client/employee complaints, workers' comp, or call-offs properly.
• Notify available employees about open shifts and inform clients of changes.
• Reroute HH client messages to the HH nurse/admin on call as appropriate.
• Ensure reliable internet and cell reception at the work location.

Skills

Customer service

Phone etiquette

Multitasking

Detail oriented

Organizational skills

Written communication

Medical terminology

Typing / keyboarding

Education

High School Diploma or equivalent

Tools

MS Word

MS Excel

MS Outlook

Internet

Job description

Phoenix Home Care and Hospice is currently seeking an After hours On-Call Coordinator for the Joplin, Mo area.

Hours for this position are Monday-Friday 5p-8am, every other week. Great opportunity for college students or if you're just looking to make some extra money!!

The candidate must live in Joplin or the surrounding area.

The ideal candidate will have the ability to handle high pressure situations, think fast on your feet, and triage calls based on importance. Good organizational skills and the ability to address sensitive subjects with tact and compassion is also very important.

Duties And Responsibilities

• Answering any after-hours messages sent by the answering service
• Making sure that any issues such as client/employee complaints, workers comp, or call offs are address properly
• Calling available employees regarding open shifts in an attempt to re-staff them, along with informing clients of all changes
• Rerouting any incoming messages for a HH client to the HH nurse/admin on call as appropriate
• Must have internet access and good cell reception at location where they would be working

Knowledge, Skills & Abilities

• Familiar with medical terminology and paperwork is preferred
• Must have a minimum basic knowledge of keyboarding, personal computers, and Microsoft Office (including MS Word, MS Excel, and MS Outlook).
• Must be strong in customer service
• Must have a strong phone etiquette with the ability to communicate well; both verbally and in writing.
• Must be reliable, have a great attitude, and possess a strong work-ethic.
• Must be detailed, accurate, organized and have the ability to multi-task.
• Education / Licensure: Minimum High School Diploma or equivalent.
• Experience: Minimum one (1) year experience in general office setting.