After hours On-Call Coordinator (part time)

Phoenix Home Care; Joplin (MO); On-site; USD 15,000 - 26,000; Part time

Job summary

Phoenix Home Care and Hospice is seeking an After hours On-Call Coordinator for the Joplin, MO area. Hours are Monday-Friday 5p-8am, every other week. Great opportunity for college students or if you’re looking to earn extra money.

The candidate should live in Joplin or nearby, handle high-pressure situations, triage calls, and address sensitive subjects with tact and compassion.

Qualifications

• Familiar with medical terminology and paperwork is preferred.
• Must have basic keyboarding, computer literacy, and MS Office experience.
• Strong customer service skills and professional phone/email etiquette.
• Reliable, detail-oriented, organized, and able to multi-task.

Responsibilities

• Answer after-hours messages sent by the answering service.
• Address client/employee issues including complaints and call-offs.
• Call available employees about open shifts and inform clients of changes.
• Reroute incoming messages to HH nurse/admin on call as appropriate.

Skills

Customer service

Phone etiquette

Written and verbal communication

Multi-tasking

Education

High School Diploma or equivalent

Tools

MS Word

MS Excel

MS Outlook

Job description

Phoenix Home Care and Hospice is currently seeking an After hours On-Call Coordinator for the Joplin, Mo area.

Hours for this position are Monday-Friday 5p-8am, every other week. Great opportunity for college students or if you're just looking to make some extra money!!

The candidate must live in Joplin or the surrounding area. The ideal candidate will have the ability to handle high pressure situations, think fast on your feet, and triage calls based on importance. Good organizational skills and the ability to address sensitive subjects with tact and compassion is also very important.

DUTIES AND RESPONSIBILITIES

• Answering any after-hours messages sent by the answering service
• Making sure that any issues such as client/employee complaints, workers comp, or call offs are address properly

• Calling available employees regarding open shifts in an attempt to re-staff them, along with informing clients of all changes
• Rerouting any incoming messages for a HH client to the HH nurse/admin on call as appropriate
• Must have internet access and good cell reception at location where they would be working

KNOWLEDGE, SKILLS & ABILITIES

• Familiar with medical terminology and paperwork is preferred.
• Must have a minimum basic knowledge of keyboarding, personal computers, and Microsoft Office (including MS Word, MS Excel, and MS Outlook).
• Must be strong in customer service
• Must have a strong phone etiquette with the ability to communicate well; both verbally and in writing.
• Must be reliable, have a great attitude, and possess a strong work-ethic.
• Must be detailed, accurate, organized and have the ability to multi-task.

• Education / Licensure: Minimum High School Diploma or equivalent.
• Experience: Minimum one (1) year experience in general office setting.