Hospice Patient Care Manager After Hours

Addus HomeCare; Barrington (IL); Hybrid; USD 87,000 - 107,000; Full time

Benefits offered by this job

401(k) matching

Generous time off

Paid holidays

Tuition Reimbursement

Employee Referral Program

Merit Increases

Employee Discount Programs

Job summary

Addus HomeCare’s JourneyCare Hospice unit is hiring a Hospice After Hours Patient Care Manager. This role supports patient flow, intake coordination, and EMR documentation while ensuring high-quality hospice care in a hybrid office/remote setup.

The position emphasizes collaboration with doctors, families, and care teams, with weekend rotation expectations and after-hours coverage. Competitive salary up to $97,000 with benefits offered.

Qualifications

• Associates degree preferred or equivalent healthcare experience.
• Minimum of two years' hospice experience required.
• Experience with Medicare/Medicaid or commercial payors is a plus.
• Customer service focus with ability to ease callers and assess client needs.
• Ability to work with diverse teams impacting intake/admission.
• Prior use of EMR systems preferred.

Responsibilities

• Coordinate initial information between clients, family, physicians and staff to ensure continuity of care.
• Inform referral sources and physicians about response times and follow-up plans; document in EMR.
• Enter patient information into EMR and update level of care.
• Prepare patient files for admission; manage paper and electronic records per guidelines.
• Verify insurance coverage and support information gathering as needed.
• Create morning and evening census reports.

Skills

Customer service

EMR

Team collaboration

Stress management

Licensed driver

Education

Associate degree

Healthcare experience

Tools

EMR systems

Job description

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Hospice Patient Care Manager After Hours

JourneyCare Hospice is seeking a Hospice After Hours Patient Care Manager. New competitive salaries, immediate opening available, generous time off packages, 401K + match and so much more!

Qualifications:

• Associates degree is preferred and equivalent with successfully completed course work or equivalent experience in medical terminology and/or working in healthcare environments.
• Minimum of two years' experience working in hospice REQUIRED.
• Experience in dealing with a variety of payers in healthcare, e.g., Medicare, Medicaid, and commercial payors, preferred.
• Customer service focused, including the ability to set the caller at ease and encourage open dialogue about the client's needs.
• Ability to work with a variety of team members representing other functional areas that directly or indirectly impact client intake/admission.
• Ability to maintain composure in addressing stressful and/or challenging situations.
• Prior use of Electronic Medical Records (EMR), preferred.
• Must be a licensed driver with an automobile that is insured in accordance with state and/or organization requirements and is in good working order.

HOURS: Monday-Friday 3PM-11PM

On-Call Expectations: Monday-Friday 11PM-8AM plus One Shift Every 12th Weekend (either a Saturday or Sunday)

Territory: Barrington, Deerfield, Crystal Lake, or Palos Heights Office Options Available - Position is Remote after Training but Expected in office 3 Days Per/Week and Onsite for Weekend Rotation.

What We offer:

• Great culture and team atmosphere
• 401(k) retirement plan with a generous company match
• Generous time off accruals
• Paid holidays
• Tuition Reimbursement
• Employee Referral Program
• Merit Increases
• Employee Discount Programs

What You'll Do:

• The Intake Manager will ensure the team is providing initial coordination of information with clients, their family members, physicians, referral sources, facility staff, agency staff, and any others involved in assuring continuity of client care.
• Inform referral sources, clients, family members, and physicians about response time and plans for follow up. Informs clinical office staff of potential admits and accurately documents information in the client's medical record.
• Input patient information into the EMR and updates EMR with the correct level of care.
• Completes and copies necessary paperwork to ensure patient files are prepared for admission. This includes but is not limited to completing the referral intake form, copying all referral information, and attaching it to the intake for review by clinical office staff, scanning and uploading referral information in a timely manner so information is available to admissions clinicians, Establishes, maintains, and closes patient's EMR and paper charts in accordance with regulatory and office guidelines. This may include but is not limited to the mailing, faxing, or emailing of required documentation.
• Verification of insurance coverage. Collaborates as needed to procure needed information.
• Creates morning and evening census reports.

Now offering up to $97,000 Annually - Offer based on years of experience