Evening On-Call Care Coordinator

Phoenix Home Care and Hospice; Joplin (MO); On-site; USD 35,000 - 55,000; Part time

Job summary

Phoenix Home Care and Hospice in Joplin, MO seeks an After hours On-Call Coordinator to manage after-hours calls and triage urgent situations with tact and compassion. This role supports clients and staff by triaging calls, coordinating with on-call nurses, and escalating as needed.

Candidates should live in the Joplin area and be comfortable handling high-pressure situations after normal business hours. Excellent communication, organizational skills, and proficiency with basic computer software

Qualifications

• Minimum High School Diploma or equivalent.
• At least 1 year of general office experience.
• Preferred familiarity with medical terminology.
• Proficiency with MS Word, Excel and Outlook.

Responsibilities

• Answer after-hours messages from the answering service.
• Address client/employee complaints, workers' comp, or call-offs properly.
• Notify available employees about open shifts and inform clients of changes.
• Reroute HH client messages to the HH nurse/admin on call as appropriate.
• Ensure reliable internet and cell reception at the work location.

Skills

Customer service

Phone etiquette

Multitasking

Detail oriented

Organizational skills

Written communication

Medical terminology

Typing / keyboarding

Education

High School Diploma or equivalent

Tools

MS Word

MS Excel

MS Outlook

Internet

Job description

Phoenix Home Care and Hospice in Joplin, MO seeks an After hours On-Call Coordinator to manage after-hours calls and triage urgent situations with tact and compassion. This role supports clients and staff by triaging calls, coordinating with on-call nurses, and escalating as needed.

Candidates should live in the Joplin area and be comfortable handling high-pressure situations after normal business hours. Excellent communication, organizational skills, and proficiency with basic computer software