After-Hours Dispatch Lead — Scheduling & Customer Care

Verida Inc; Villa Rica (GA); On-site; USD 50,000 - 70,000; Full time

Job summary

Southeastrans is seeking an After-Hours Dispatch Team Lead in Villa Rica, GA. This full-time admin support role involves answering phones, responding to discharge orders, ride requests, and customer inquiries while projecting a professional company image.

You will organize trips, assign routes, input orders, and provide timely information to providers and internal teams. The position requires strong scheduling, organization, and collaborative skills, with a flexible schedule.

Qualifications

• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to analyze schedules and assign resources appropriately, efficiently and cost-effectively.
• Must possess good organizational skills, attention to detail, and ability to focus on assigned tasks.
• Must be able to work collaboratively with internal departments and external facilities/providers to determine best practices for ongoing quality satisfaction.
• Computer literate with the ability to learn customer service software applications.
• Work requires a willingness to work a flexible schedule.

Responsibilities

• Answers phones for Medicaid-eligible requests for non-emergency discharges, ride requests and dispatch estimated time of arrivals.
• Places orders in the computer system.
• Provides information for providers, along with projected service times.
• Transfer calls to appropriate regional team members.
• Identifies, researches, and resolves issues using the computer system.
• Follows-up on customer inquiries not immediately resolved.
• Completes call logs and reports.
• Organize, plan and optimize daily trip route assignments in a cost-effective and efficient manner.
• Provides support to other company departments and offices regarding trip assignments.
• Ensures short and long-range planning is performed to identify trips that require eligibility verification.
• Answers telephones, handle calls, routes to appropriate individual or takes messages. Ensures customers, vendors and employees are handled in a professional and courteous manner.
• Follows company policies and procedures
• Performs other duties as assigned.

Skills

Reading comprehension

Scheduling analysis

Organizational skills

Collaborative work

Computer literacy

Flexible schedule

Job description

Southeastrans is seeking an After-Hours Dispatch Team Lead in Villa Rica, GA. This full-time admin support role involves answering phones, responding to discharge orders, ride requests, and customer inquiries while projecting a professional company image.

You will organize trips, assign routes, input orders, and provide timely information to providers and internal teams. The position requires strong scheduling, organization, and collaborative skills, with a flexible schedule.