After-Hours Child Welfare Intake Specialist (CICC)

State of Georgia; Albany (GA); On-site; USD 40,000 - 49,000; Full time

Benefits offered by this job

Telework opportunities

Excellent benefits

Job summary

The State of Georgia, through the Department of Human Services, Division of Family and Children Services, is seeking a Child Welfare Services Intake Specialist 3 for the After Hours shift. This role handles intake information from reporters, conducts safety screenings, and determines priority and appropriate response.

You will work in a fast-paced call-center environment, providing excellent service to reporters, stakeholders, and internal partners, with statewide travel as needed.

Qualifications

• Bachelor’s degree from an accredited college or university or equivalent experience.
• Three years in customer service handling questions, complaints, and information.
• Two years at a lower-level Child Welfare Intake position or equivalent experience.

Responsibilities

• Access and assess intakes for priority and handling in a fast-paced call center.
• Conduct interviews with reporters and perform safety screenings on each report.
• Determine whether allegations meet definitions of abuse/neglect and the level of danger.
• Provide excellent customer service to reporters, stakeholders, and internal partners.
• Be available to work the designated night shift schedule and travel statewide as needed.

Skills

Oral communication

Written communication

Interpersonal skills

Presentation skills

Education

Bachelor's degree

Tools

Microsoft Office

Job description

The State of Georgia, through the Department of Human Services, Division of Family and Children Services, is seeking a Child Welfare Services Intake Specialist 3 for the After Hours shift. This role handles intake information from reporters, conducts safety screenings, and determines priority and appropriate response.

You will work in a fast-paced call-center environment, providing excellent service to reporters, stakeholders, and internal partners, with statewide travel as needed.