Child Welfare Services Intake Specialist 3 (After Hours)

State of Georgia; Albany (GA); On-site; USD 40,000 - 49,000; Full time

Benefits offered by this job

Telework opportunities

Excellent benefits

Job summary

The State of Georgia, through the Department of Human Services, Division of Family and Children Services, is seeking a Child Welfare Services Intake Specialist 3 for the After Hours shift. This role handles intake information from reporters, conducts safety screenings, and determines priority and appropriate response.

You will work in a fast-paced call-center environment, providing excellent service to reporters, stakeholders, and internal partners, with statewide travel as needed.

Qualifications

• Bachelor’s degree from an accredited college or university or equivalent experience.
• Three years in customer service handling questions, complaints, and information.
• Two years at a lower-level Child Welfare Intake position or equivalent experience.

Responsibilities

• Access and assess intakes for priority and handling in a fast-paced call center.
• Conduct interviews with reporters and perform safety screenings on each report.
• Determine whether allegations meet definitions of abuse/neglect and the level of danger.
• Provide excellent customer service to reporters, stakeholders, and internal partners.
• Be available to work the designated night shift schedule and travel statewide as needed.

Skills

Oral communication

Written communication

Interpersonal skills

Presentation skills

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Explore a World of Opportunity with the State of Georgia!We are the force that drives Georgia!Georgia State Government is a large enterprise, composed of various agencies and entities with a common goal to improve the lives of Georgia's more than 10 million citizens!Join Team Georgia and impact lives everyday while receiving a robust benefits package designed for every stage of your career!Job Title:Child Welfare Services Intake Specialist 3 (After Hours)Agency:Family and Children Services, Division ofJob Requisition ID:JR0000006913Shift:Night (United States of America)Compensation Details:$44,720.00Job Description:Stronger Families for a Stronger Georgia. The Georgia Department of Human Services (DHS) is a dynamic state agency responsible for delivering a wide range of services to Georgia's most vulnerable populations. Our mission is to strengthen Georgia by providing individuals and families access to services that promote self-sufficiency, independence, and protect Georgia's vulnerable children and adults.Start your career in public service. The Georgia Department of Human Services (DHS), Division of Family and Children Services (DFCS) is seeking candidates for the position of Child Welfare Services Intake Specialist 3, Child Protective Services Intake Communication Center (CICC). Positions are located statewide based on location of candidate.What we offer. Enjoy a generous benefits package that includes unique training opportunities, employee retirement plan: 401(k) plan and 457 plan, 13 paid holidays, vacation & sick leave, medical, dental, vision, long/short-term care, life insurance, and employee discount programs; in addition to telework opportunities depending upon the position(s).JOIN OUR TEAM!!!Work Shift: After Hours 3:00 pm to 1:30 am, includes every other weekend and holidays.This position has designated special entry salary that is non-negotiabl e.Job Description: Under broad supervision, communicates with the general public, internal customers and/or external customers to provide information and services. Obtains information and assesses intakes for determination of priority, allegation type, and handling.Roles and Responsibilities:In a fast-paced call-center environment, under general supervision, the Customer Service Rep 3 assesses reports of child abuse and/or neglect by conducting interviews with reporters and conducting safety screenings on each report.Assess whether allegations meet the agency’s definitions of abuse or neglect and assess the level of danger to determine how the agency should respond.Provides excellent customer service to reporters, stakeholders, field staff, and internal partners.Available to work a specific shift schedule.Follows established unit goals.Ensures professional growth and development by adhering to scheduled training.Ensures efficient and timely delivery of services.Engages in statewide travel on occasion.Performs other professional responsibilities as assigned.Core Competencie sExcellent oral, written, presentation and interpersonal communication skills.Strong proficiency in the use of Microsoft Office Suite and/or standard software applications typically used in a corporate office environment.Minimum QualificationsBachelor’s degree from an accredited college or university.ORThree (3) years of experience in a customer service setting handling customer’s questions, complaints and/or providing information.ORTwo (2) years of experience required at the lower-level Child Welfare Services Intake Spec 2 or position equivalent.Preferred Qualifications: Preference will be given to candidates who, in addition to meeting the minimum qualifications, demonstrate some or all of the following skills/experience :Bachelor's degree in Social Work or a behavior science area.Experience/Knowledge in all social service programs, specifically with CPS, of the Division of Family and Children Services.Work experience conducting child protective services investigations, to include special investigations.Additional Information:For more detailed information about the Georgia Department Human Services visit https://dhs.georgia.govEmployment InformationCurrent State employees are subject to State Personnel Board (SPB) Rules regarding salary.DHS is an Equal Opportunity EmployerIf you require accommodations under the Americans with Disabilities Act (ADA), email the request by the closing date of this announcement to: [e-mail] candidate selected for this position may be subject to pre-employment drug screening, education verification, reference, motor vehicle records, and criminal background checks.DHS accepts educational credential recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE) will be considered. DHS will contact educational institutions to verify degree, diploma, licensure, etc.As an employee of DHS, in the event of an identified emergency you may be required, as a term and condition of employment, to assist in meeting the emergency responsibilities of the department.Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring official for next steps in the selection process. Only applicants who are selected and interviewed will receive notification.This position is subject to close at any time once a satisfactory applicant pool has been identified.Minimum Qualifications:Bachelor's degree from an accredited college or university; or three (3) years of experience in a customer service setting handling customer's questions, complaints and/or providing information; or two (2) years of experience required at the lower-level Child Welfare Svc Intake Spc 2 (SSP151) or position equivalent.Equal Employment Opportunity EmployerThe State of Georgia does not discriminate based on race, color, national origin, sex, religion, age, disability, or other protected categories in employment or the provision of services.Qualified applicants may request reasonable accommodation when needed during the application and/or screening process by contacting the appropriate agency Human Resources department.