After-Hours Child Welfare Intake Specialist 3

Georgia Department of Revenue; Albany (OR); Hybrid; USD 40,000 - 49,000; Full time

Benefits offered by this job

13 paid holidays

401(k) retirement plan

Telework opportunities

Job summary

Georgia Department of Human Services (DHS), Division of Family and Children Services, is seeking a Child Welfare Services Intake Specialist 3 for the After Hours shift. Positions available statewide based on candidate location.

This role conducts intake interviews, determines priority, and coordinates child protection responses while providing strong customer service. The position offers a comprehensive benefits package including retirement plans, holidays, leave, and telework options depending

Qualifications

• Bachelor’s degree from an accredited college or university.
• Three (3) years of experience in a customer service setting handling customer’s questions, complaints and/or providing information.
• Two (2) years of experience required at the lower-level Child Welfare Svc Intake Spc 2 (SSP151) or position equivalent.

Responsibilities

• In a fast-paced call-center environment, under general supervision, the Customer Service Rep 3 assesses reports of child abuse and/or neglect by conducting interviews with reporters and conducting safety screenings on each report.
• Assess whether allegations meet the agency’s definitions of abuse or neglect and assess the level of danger to determine how the agency should respond.
• Provides excellent customer service to reporters, stakeholders, field staff, and internal partners.
• Available to work a specific shift schedule.
• Follows established unit goals.
• Ensures professional growth and development by adhering to scheduled training.
• Ensures efficient and timely delivery of services.
• Engages in statewide travel on occasion.
• Performs other professional responsibilities as assigned.

Skills

Oral communication

Written communication

Presentation skills

Interpersonal skills

Microsoft Office

Education

Bachelor's degree

Job description

Georgia Department of Human Services (DHS), Division of Family and Children Services, is seeking a Child Welfare Services Intake Specialist 3 for the After Hours shift. Positions available statewide based on candidate location.

This role conducts intake interviews, determines priority, and coordinates child protection responses while providing strong customer service. The position offers a comprehensive benefits package including retirement plans, holidays, leave, and telework options depending