Affordable Housing Leasing Specialist

Knoxville's Community Development Corporation; Knoxville (TN); On-site; USD 21,000 - 30,000; Full time

Job summary

Knoxville's Community Development Corporation is hiring a Leasing and Occupancy Specialist to support the leasing office, manage day-to-day procedures, and coordinate with residents and applicants. The role includes handling leasing processes, recertifications, inspections, and notices in accordance with program rules.

The ideal candidate will have strong clerical skills, knowledge of Yardi and MS Office, and the ability to provide excellent customer service while following policies and

Qualifications

• Experience in clerical support and office procedures is required.
• Familiarity with rental or housing programs and eligibility rules is preferred.
• Proficiency in Microsoft Office and Yardi software is expected.

Responsibilities

• Greets visitors, applicants, and residents; answers the office phone in a courteous and professional manner.
• Provides customer service by responding to resident concerns and requests promptly.
• Files, organizes, and maintains resident files.
• Enters and updates information in Yardi property management software.
• Reviews waiting list and maintains an active applicant pool to minimize vacancy loss.
• Prepares documents for lease signings, hearings, and other meetings.
• Schedules interviews and obtains verifications related to annual, interim, rent, and move-out certifications; generates EIV reports.
• Generates tenant correspondence letters and ensures distribution.
• Follows approved processes and seeks efficiency improvements.
• May work a modified weekly schedule, including overtime and Saturdays.

Skills

Customer service

Time management

Communication

Microsoft Office proficiency

Spanish language (desirable)

Education

High School Diploma or GED

Tools

Yardi

Microsoft Office

Job description

Knoxville's Community Development Corporation is hiring a Leasing and Occupancy Specialist to support the leasing office, manage day-to-day procedures, and coordinate with residents and applicants. The role includes handling leasing processes, recertifications, inspections, and notices in accordance with program rules.

The ideal candidate will have strong clerical skills, knowledge of Yardi and MS Office, and the ability to provide excellent customer service while following policies and