Aesthetic Patient Care & Experience Specialist

Adoreal Inc.; Santa Monica (CA); On-site; USD 55,000 - 90,000; Full time

Job summary

Adoreal works with leading aesthetic practices and partners with a high-end plastic surgery clinic in Santa Monica to fill a Patient Care Coordinator / Client Experience Advocate role. You own the patient relationship from the first call through consultation, treatment, and post-care, collaborating with a dedicated front-office team.

This on-site role centers on understanding patient goals, discussing options and pricing, and guiding decisions with empathy.

Qualifications

• Experience as patient coordinator or client experience advocate in aesthetics.
• Strong written and verbal communication.
• Ability to discuss pricing and financing with patients clearly.
• On-site in Santa Monica; reliable and professional.

Responsibilities

• Own the patient relationship from inquiry to follow-up.
• Coordinate with surgeon and clinical staff to ensure care continuity.
• Present treatment plans and pricing clearly.
• Manage pipeline and follow up on prospects.

Skills

Communication skills

Interpersonal skills

Consultative sales

Patient care

Tools

Aesthetics EMR

CRM software

Scheduling software

Job description

Adoreal works with leading aesthetic practices and partners with a high-end plastic surgery clinic in Santa Monica to fill a Patient Care Coordinator / Client Experience Advocate role. You own the patient relationship from the first call through consultation, treatment, and post-care, collaborating with a dedicated front-office team.

This on-site role centers on understanding patient goals, discussing options and pricing, and guiding decisions with empathy.