Aesthetic Consultant/Patient Coordinator

Nlcamerican; San Diego (CA); On-site; USD 45,000 - 65,000; Full time

Job summary

Avalon Laser in San Diego, CA, is seeking an Aesthetic Consultant/Patient Coordinator for a full-time, on-site role. You will warmly welcome clients, manage bookings, explain treatments, and guide patients from inquiry to aftercare, ensuring a seamless luxury medspa experience.

The position requires empathetic, professional customer service, strong organizational skills, and the ability to coordinate with physicians, nurses, and estheticians to maintain smooth clinic flow.

Qualifications

• Experience in medical spa or clinic setting.
• Strong communication and active listening.
• Ability to explain procedures and skincare options clearly.

Responsibilities

• Welcome clients and guide them through the treatment journey.
• Manage phone/email inquiries and scheduling.
• Prepare treatment rooms and coordinate with physicians, nurses, estheticians.
• Maintain patient records and ensure privacy and safety standards.

Skills

Client consultations

Appointment scheduling

Front desk operations

Medical spa experience

Job description

Job Description

Company Description

Avalon Laser is an elite laser treatment clinic and medical spa with locations in San Diego and Carlsbad, specializing in cosmetic dermatology and skin care services such as laser hair removal, Botox, and acne treatments. The team focuses on customized, effective treatments that enhance natural beauty and help clients feel confident in their appearance. Using leading-edge lasers, advanced equipment, and years of professional experience, Avalon Laser aims to deliver world-class aesthetic results. All treatments are performed under the guidance of acclaimed aesthetic specialist Dr. Reza Tirgari, who brings expertise in both surgical and non-invasive procedures, as well as proprietary skincare formulations. The practice is staffed by experienced registered nurses, estheticians, patient coordinators, and front office professionals who are selected for their skill, compassion, and commitment to subtle, natural-looking outcomes.

Role Description

The Aesthetic Consultant/Patient Coordinator is a full-time, on-site role based in San Diego, CA. This position is responsible for welcoming clients, managing appointment scheduling, and guiding patients through their treatment journey from initial inquiry to post-treatment follow-up. Daily tasks include conducting consultations to understand client goals, educating patients about available procedures and skincare options, preparing treatment rooms, and coordinating with physicians, nurses, and estheticians to ensure smooth clinic workflow. The role also involves handling phone and email inquiries, processing payments, maintaining accurate patient records, and supporting front desk operations. The Aesthetic Consultant/Patient Coordinator is expected to provide empathetic, professional customer service, uphold privacy and safety standards, and contribute to a positive, luxury medspa experience.

Qualifications

• Strong patient-facing and customer service skills, including clear communication, active listening, and a warm, professional demeanor.
• Experience in appointment scheduling, front desk operations, and basic administrative tasks within a medical, spa, or wellness setting.
• Knowledge or strong interest in cosmetic dermatology, aesthetic procedures, and skincare products, with the ability to explain treatment options in accessible terms.
• Sales and consultation abilities, including discussing treatment plans, presenting packages, answering questions, and supporting practice revenue goals ethically.
• Organizational and time-management skills to coordinate multiple providers, manage patient flow, and maintain accurate records.
• Comfort with using practice management or scheduling software, email, and standard office applications.
• High level of professionalism, discretion, and adherence to patient confidentiality and safety protocols.
• Previous experience as a patient coordinator, medical assistant, spa concierge, or in a similar role is preferred.
• Background in medical aesthetics, dermatology, or medspa environment is a plus; certification as a medical assistant or esthetician is beneficial.