Aesthetic Front Desk & Patient Concierge — Growth Path

Westside Plastic Surgery; Fort Worth (TX); On-site; USD 40,000 - 48,000; Full time

Benefits offered by this job

Structured training

Mentorship from the PatientCoordinator

Growth into Patient Coordinator

Exposure to aesthetic procedures

Job summary

Westside Plastic Surgery in Fort Worth, TX is seeking a polished Front Desk Coordinator / Administrative Assistant. You will be the first impression, welcoming patients, managing scheduling and patient flow, handling calls, and supporting the clinical and administrative team to ensure a seamless patient experience.

This role offers structured training, mentorship from the Patient Coordinator, and a clear path to growth into a Patient Coordinator.

Qualifications

• Bachelor's degree preferred or equivalent professional experience.
• 2+ years in luxury hospitality, medical aesthetics, plastic surgery, or concierge/front office environment.
• Strong interpersonal skills, professional appearance, and emotional intelligence.

Responsibilities

• Manage daily front desk operations: check-in/out, scheduling, phone calls, emails, and inquiries.
• Support scheduling, documentation, patient follow-up, and smooth handoffs with the Patient Coordinator.
• Build rapport with patients and provide information about the practice and services.
• Discuss core procedures with patients and guide next steps.
• Pre-qualify patients by understanding interests, goals, and timeline.
• Maintain CRM/EMR with accurate patient information.
• Assist with lead follow-up and track patient touchpoints.
• Maintain a polished, welcoming front office environment.

Skills

Front desk experience

Customer service

Interpersonal skills

EMR software

Organization

Education

Bachelor's degree preferred

Tools

EMR systems

Scheduling software

Patient communication platforms

Job description

Westside Plastic Surgery in Fort Worth, TX is seeking a polished Front Desk Coordinator / Administrative Assistant. You will be the first impression, welcoming patients, managing scheduling and patient flow, handling calls, and supporting the clinical and administrative team to ensure a seamless patient experience.

This role offers structured training, mentorship from the Patient Coordinator, and a clear path to growth into a Patient Coordinator.