Aesthetic Client Care Coordinator (Part-Time)

SkinSpirit; Mill Valley (CA); On-site; USD 34,440,000 - 38,573,000; Part time

Benefits offered by this job

Employee discounts

Healthcare benefits for part-time

Job summary

SkinSpirit is seeking a part-time Client Care Administrator to support daily medical spa operations in Mill Valley. Responsibilities include phone coverage, appointment scheduling, registrations, and operating opening/closing transactions.

The role emphasizes exceptional client service, confidentiality, and the ability to manage multiple tasks in a fast-paced setting while promoting treatments, products and promotions.

Qualifications

• High School Diploma or GED required; AA preferred.
• 1+ years of customer or sales experience required; experience in an aesthetic setting preferred
• Exceptional customer service skills
• Ability to be efficient and productive in a fast-paced environment
• Ability to multi-task, prioritize, and organize with a consistently high level of accuracy
• Must be a team player
• Ability to work as part of a team and take initiative independent of direct supervision
• Knowledge of: Internet, Outlook, Excel, Word and the ability to learn new software quickly
• Social media experience is a plus
• Excellent, written, verbal and interpersonal skills
• Great attention to detail and accuracy
• Consistently demonstrates good judgement, strong character and personality, ethics and high standards of performance
• Experience in medical office/understanding of cosmetic procedures/skin care products
• Experience with Zenoti or other POS systems preferred by not required

Responsibilities

• Candidate is required to work a combination of weekday, weekend and evening shifts, to include opening and closing shifts.
• Provide excellent client care and customer service
• Answer and screen high volume of inbound phone calls
• Manage appointments (scheduling, moving and canceling appointments)
• Actively promote the clinic, treatments, services, products, as well as programs, promotions and/or discounts available
• Provide accurate, appropriate, and immediate responses to all requests by guests, ensuring complete guest satisfaction
• Accurately complete client transactions
• Manage multiple responsibilities while maintaining composure, always keeping the clients a priority
• Perform opening and closing duties of the clinic
• Efficiently provide basic office administrative support tasks including but not limited to mailing, faxing, sorting, typing and filing
• Maintain complete confidentiality in all guest matters in accordance with company policy
• Assist with other duties and projects as assigned by management

Skills

Customer service

Multi-tasking

Team player

Communication skills

Attention to detail

Office software

Social media experience

Fast-paced environment

Education

High School Diploma or GED

AA preferred

Tools

Zenoti

Job description

SkinSpirit is seeking a part-time Client Care Administrator to support daily medical spa operations in Mill Valley. Responsibilities include phone coverage, appointment scheduling, registrations, and operating opening/closing transactions.

The role emphasizes exceptional client service, confidentiality, and the ability to manage multiple tasks in a fast-paced setting while promoting treatments, products and promotions.