Aesthetic Care Concierge – Patient Experience & Scheduling

SpaDerma; Chicago (IL); On-site; USD 24,796 - 30,307; Full time

Job summary

SpaDerma, Chicago's leading medical spa, is seeking a full-time customer service representative for our Wicker Park headquarters. This entry-level role offers exposure to the medical esthetics field, emphasizing customer service in a fast-paced environment. Ideal candidates should have at least 2 years of customer service or front desk experience and strong organizational skills. The position offers flexible hours and a starting compensation of $18/hr, with potential bonuses leading up to $22/hr.

Qualifications

• 2+ years of customer service, sales or front desk experience.
• Excellent organizational & multitasking skills.

Responsibilities

• Providing the highest standard of customer service while working in a fast paced environment.
• Answering inbound customer calls, callback requests and online chats regarding scheduling, treatment information, etc.
• Execute ongoing initiatives such as texting or calling patients to book appointments and generate sales.
• Complete tickets for patient inquiries and escalate to a Manager as needed.
• Learning, retaining, and promoting treatment information to current and potential patients.
• Scheduling accurately for multiple providers using multiple computer applications.
• Maintaining a safe, organized, and clean spa environment.
• Performing other duties as instructed by management.

Skills

Customer service

Sales experience

Organizational skills

Multitasking

Job description

SpaDerma, Chicago's leading medical spa, is seeking a full-time customer service representative for our Wicker Park headquarters. This entry-level role offers exposure to the medical esthetics field, emphasizing customer service in a fast-paced environment. Ideal candidates should have at least 2 years of customer service or front desk experience and strong organizational skills. The position offers flexible hours and a starting compensation of $18/hr, with potential bonuses leading up to $22/hr.