Customer Repair Administrator

Ontic Engineering & Manufacturing Inc; California (MO); On-site; USD 33,000 - 50,000; Full time

Benefits offered by this job

Comprehensive medical insurance

Competitive PTO

401K with up to 4% match

Annual bonus program

Flexible working arrangements

Paid volunteering opportunities

Access to mental health champions

Commitment to development

Employee referral program

Job summary

Ontic Engineering and Manufacturing Inc. in Chatsworth, CA, seeks a Customer Repair Administrator to own RMAs end-to-end, coordinating with Customer Service, Sales, Quality, Operations, and Finance to ensure each return is tracked from request to closure.

The role emphasizes reducing aging RMAs, timely customer updates, and standardized RMA processes to improve turnaround time and customer experience.

Qualifications

• High school diploma or equivalent; college degree is preferred.
• 3-5 years of relevant experience preferably in aerospace or manufacturing environment.
• Strong analysis and problem-solving skills.
• Proficiency with Microsoft Office suite.

Responsibilities

• Provide end-to-end ownership of all RMAs across the business.
• Reduce aging and overdue RMAs through consistent follow-up and escalation.
• Improve visibility and reporting of open returns, warranty claims, and customer issues.
• Ensure timely communication and status updates to customers.
• Coordinate closely with Quality and Operations to drive evaluations and dispositions.
• Ensure credits, replacements, repairs, and associated transactions are completed and closed appropriately.
• Free up Customer Service and Sales resources to focus on their core responsibilities and customer growth.
• Create a standardized and controlled RMA process, improve turnaround time and customer experience, reduce open and aging returns, and establish a single point of accountability for RMAs across the business.

Job description

We are a fast-paced business with ambitious growth plans; so if you are dedicated, enthusiastic and always seeking ways to improve, you'll enjoy a career with us! Ontic is a leading global aerospace OEM trusted by the world’s aviation leaders. Ontic’s Chatsworth, CA, site specializes in precision engineering, MRO, and new solutions for parts at risk of obsolescence. With over 1,400 employees across four time zones and seven sites, we have more than doubled in size since 2019 and are continuing to grow at pace. Ontic offers a new lease on life for the aerospace and defense industry. We’re dedicated to providing a safe, diverse, and evolving work environment. We work with integrity, responsibility, safety, and accountability through inspiring, engaging, and collaborating to achieve a common goal — whether that’s serving our customers, helping each other, or volunteering in our local community.

Customer Repair Administrator

The Customer Repair Administrator will serve as the central point of coordination between Customer Service, Sales, Quality, Operations, Finance, and the customer, ensuring each return is properly tracked from initial request through receipt, evaluation, disposition, repair/replacement, shipment, and final closure.

• Provide end-to-end ownership of all RMAs across the business.
• Reduce aging and overdue RMAs through consistent follow-up and escalation.
• Improve visibility and reporting of open returns, warranty claims, and customer issues.
• Ensure timely communication and status updates to customers.
• Coordinate closely with Quality and Operations to drive evaluations and dispositions.
• Ensure credits, replacements, repairs, and associated transactions are completed and closed appropriately.
• Free up Customer Service and Sales resources to focus on their core responsibilities and customer growth.
• Create a standardized and controlled RMA process, improve turnaround time and customer experience, reduce open and aging returns, and establish a single point of accountability for RMAs across the business.

Qualifications

• High school diploma or equivalent; college degree is preferred.
• 3-5 years of relevant experience preferably in aerospace or manufacturing environment.
• Strong analysis and problem-solving skills.
• Proficiency with Microsoft Office suite.

Our Benefits:

• Comprehensive medical insurance
• Competitive PTO
• Company 401K plan with up to 4% matched contribution
• Annual bonus program (varies by level and discretionary based on company and individual performance)
• Flexible working arrangements
• Paid volunteering opportunities
• Access to mental health champions across our sites
• Commitment to development
• Employee referral program

#LI-Onsite EOE/Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran

Compensation Pay Range $24-$36

Ontic Engineering and Manufacturing Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

This position must meet export control compliance requirements. To meet export control compliance requirements, a “U.S. Person ” as defined by 22. C.F.R. §120.15 is required. “U.S. Person” includes U.S. Citizen, lawful permanent resident, asylee, or refugee.

Ontic is a leading manufacturer to the world’s civil and military aircraft. By becoming the OEM to critical parts others originally developed, we provide continuity, availability and longevity to our customers’ fleets, supporting them for a lifetime of flight. Through our in-house manufacturing and engineering, MRO, spares, and AOG support, we ensure certified, safety-critical components remain available, compliant, and reliable across the full operational life of the aircraft we support. We use our expertise and experience to reduce supply chain risk, improve production outputs and deliver for our customers, so they can keep their aircraft flying now and in the future.