Aerospace Program Coordinator - ERP & Customer Ops

Accurus Aerospace Corporation; Kent, Northern (WA, KY); Hybrid; USD 52,000 - 72,000; Full time

Benefits offered by this job

Benefits after 30 days

Disability accommodations

Job summary

Accurus Aerospace Kent, LLC in Kent, WA is seeking a Program Coordinator to deliver customer service and manage orders through ERP/CRM systems. You will work with Engineering, Manufacturing, Supply Chain, and Quality to relay information and resolve inquiries, ensuring accuracy and on-time delivery. The role requires on-site work and ITAR compliance for U.S.

persons. The ideal candidate has a high school diploma or GED; an associate or bachelor’s in business is preferred.

Qualifications

• A high school diploma or GED equivalent is required.
• An associate or bachelor’s degree in business administration, management, or similar is preferred.
• A minimum of 1 year’s customer service experience is required; experience in business-to-business support is preferred.
• Experience in the manufacturing industry is preferred; experience in the aerospace industry is advantageous.

Responsibilities

• Answers customer calls; communicates professionally and courteously to convey clear and concise information to customers and coworkers via telephone, email, and in-person
• Develops professional business relationships with customers; maintains electronic data and comprehensive files regarding customers and orders
• Processes customer sales orders and change orders; relays customer changes (address, locations, contacts, etc.) to appropriate team members and ensures ERP and/or CRM are updated; ensures sales orders align with committed schedule agreements with customers
• Utilizes the ERP system to create production orders to meet customer due dates; expedites deliveries per customer request
• Prepares invoicing and shipping documentation
• Tracks open purchase orders (daily) and routinely tracks delivery and other KPI metrics
• Performs incidental duties as required
• Regular attendance on-site at the workplace is required

Skills

Customer service

MS Office proficiency

ERP/CRM systems

English communication

confidentiality

Multitasking

Problem solving

Education

High school diploma or GED

Associate or Bachelor’s in business/management

Tools

Infor Visual

Job description

Accurus Aerospace Kent, LLC in Kent, WA is seeking a Program Coordinator to deliver customer service and manage orders through ERP/CRM systems. You will work with Engineering, Manufacturing, Supply Chain, and Quality to relay information and resolve inquiries, ensuring accuracy and on-time delivery. The role requires on-site work and ITAR compliance for U.S.

persons. The ideal candidate has a high school diploma or GED; an associate or bachelor’s in business is preferred.