Network Administrator

The Atlas Group; Phoenix (AZ); On-site; USD 52,000 - 75,000; Full time

Job summary

The Atlas Group in Phoenix, Arizona, seeks an IT Helpdesk Technician to provide frontline support for computers, software, hardware, and network issues. You will troubleshoot user problems, respond to service requests, log tickets, and help maintain IT documentation to keep daily operations running smoothly in a manufacturing environment.

Ideal candidates have 3–5+ years of helpdesk or system support experience, solid knowledge of Windows, macOS, Linux, Active Directory, networking basics (LAN,

Qualifications

• Bachelor's degree in computer science, Information Technology, Software Engineering, or a related field (or equivalent experience).
• 3–5+ years of experience in helpdesk or system support, preferably in manufacturing.
• Strong understanding of Windows, macOS, Linux environments.
• Experience with Active Directory and user account management.
• Familiarity with networking concepts (LAN, TCP/IP, DNS, VPNs) and basic network tools.
• Knowledge of security, storage, data protection, and disaster recovery fundamentals.

Responsibilities

• Provide Tier 1 and Tier 2 technical support via phone, email, ticketing system, and in person.
• Troubleshoot and resolve issues related to desktops, laptops, mobile devices, printers, and peripherals.
• Support enterprise applications, including ERP, PLM, CAD, and engineering software tools.
• Manage user accounts, permissions, and access controls in Active Directory and other systems.
• Install, configure, and maintain Windows/macOS systems and approved software platforms.
• Maintain and update IT documentation, knowledge base articles, and asset inventories.
• Ensure compliance with aerospace cybersecurity standards (e.g., NIST, CMMC, ITAR where applicable).
• Assist with system upgrades, patch management, and hardware deployments.
• Escalate complex technical issues to senior IT staff or vendors as needed.

Skills

Excellent communication

Troubleshooting

Teamwork

Independent worker

Strong analytical ability

Security awareness

Education

Bachelor's degree in computer science / IT / software engineering or related field

Tools

VMware

Microsoft Exchange

Meraki

Active Directory

Job description

The IT Helpdesk Technician provides technical support and assistance to end-users regarding computer systems, hardware, software, and network-related issues. This role is responsible for troubleshooting problems, responding to service requests, and ensuring smooth daily operations of IT systems.

Responsibilities:

Provide Tier 1 and Tier 2 technical support via phone, email, ticketing system, and in person.

Troubleshoot and resolve issues related to desktops, laptops, mobile devices, printers, and peripherals.

Support enterprise applications, including ERP, PLM, CAD, and engineering software tools.

Manage user accounts, permissions, and access controls in Active Directory and other systems.

Install, configure, and maintain Windows/macOS systems and approved aerospace software platforms.

Maintain and update IT documentation, knowledge base articles, and asset inventories.

Ensure compliance with aerospace cybersecurity standards (e.g., NIST, CMMC, ITAR where applicable).

Assist with system upgrades, patch management, and hardware deployments.

Escalate complex technical issues to senior IT staff or vendors as needed.

Qualifications:

Bachelor's degree in computer science, Information Technology, Software Engineering, or a related field (or equivalent experience).

3-5+ years of experience in helpdesk, system support, preferably in a manufacturing environment.

Proven experience in technical support or desktop support roles with a strong understanding of computer management and troubleshooting.

Familiarity with operating systems including Windows (Windows Server), macOS, and Linux environments.

Knowledge of computer networking concepts such as LAN, TCP/IP, DNS, VPNs, firewalls, and network administration tools like Meraki.

Experience with Active Directory

Strong analysis skills to diagnose hardware/software issues efficiently.

Excellent communication skills with the ability to explain technical concepts clearly to non-technical users.

Ability to work independently or as part of a team in a fast-paced environment.

Attention to detail and documentation discipline Commitment to security, compliance, and operational excellence

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

The employee is occasionally required to stand, walk, reach with hands and arms, climb stairs or balance, and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 50 pounds.

Position Requirements

Job Qualifications

• Bachelors Degree in Management of Information Systems, Computer Science or related field or equivalent combination of education and work experience.
• One year experience in manufacturing Information Technology environment.
• Strong knowledge of implementing and effectively developing helpdesk and IT operations best practices, including expert knowledge of security, storage, data protection, and disaster recovery protocols.
• Working knowledge of virtualization, VMWare, or equivalent.
• Working knowledge of Microsoft Exchange.
• In depth knowledge of wired and wireless network technologies.
• Detail oriented with meticulous work habits. Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Excellent oral, written and interpersonal communication skills.
• Demonstrated ability to develop and maintain effective working relationships.
• Ability to work responsibly with or without direct supervision.
• Work Environment
• Office and shop floor

Shift First

Full-Time/Part-Time Full-Time

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

Exempt/Non-Exempt Non-Exempt

Req Number INF-26-00003

Open Date 8/14/2026

This position is currently accepting applications.