Aerospace Digital Shopfloor Specialist: Training & Support

Soprasteria1; Kinston (NC); On-site; USD 60,000 - 90,000; Full time

Job summary

Soprasteria1 in North Carolina is seeking a Digital Shopfloor Support Specialist to help deploy and optimize digital shopfloor applications in the aerospace sector. You will ensure smooth operations and high user satisfaction through proactive support and collaboration with cross-functional teams.

You will provide day-to-day user support, conduct trainings, document enhancements, and manage incidents via ITSM (ServiceNow), while maintaining clear project status and compliance with industry

Qualifications

• Experience providing IT solutions and end-user support in a professional environment.

Responsibilities

• Provide day-to-day support to users of shopfloor digital applications.
• Deliver training sessions and onboard new users to tools and processes.
• Gather user feedback and contribute to evolution requests and enhancements.
• Manage incidents and service requests using the ITSM platform (ServiceNow).
• Monitor application performance and ensure timely resolution of issues.

Skills

Customer support

Root cause analysis

Technical documentation

Requirements gathering

Aerospace digital apps

Education

Bachelors in Manufacturing Engineering

Bachelors in Computer Science

Tools

ServiceNow

BRD writing

Job description

Soprasteria1 in North Carolina is seeking a Digital Shopfloor Support Specialist to help deploy and optimize digital shopfloor applications in the aerospace sector. You will ensure smooth operations and high user satisfaction through proactive support and collaboration with cross-functional teams.

You will provide day-to-day user support, conduct trainings, document enhancements, and manage incidents via ITSM (ServiceNow), while maintaining clear project status and compliance with industry