V.I.E - Digital Shopfloor Support Specialist

Soprasteria1; Kinston (NC); On-site; USD 60,000 - 90,000; Full time

Job summary

Soprasteria1 in North Carolina is seeking a Digital Shopfloor Support Specialist to help deploy and optimize digital shopfloor applications in the aerospace sector. You will ensure smooth operations and high user satisfaction through proactive support and collaboration with cross-functional teams.

You will provide day-to-day user support, conduct trainings, document enhancements, and manage incidents via ITSM (ServiceNow), while maintaining clear project status and compliance with industry

Qualifications

• Experience providing IT solutions and end-user support in a professional environment.

Responsibilities

• Provide day-to-day support to users of shopfloor digital applications.
• Deliver training sessions and onboard new users to tools and processes.
• Gather user feedback and contribute to evolution requests and enhancements.
• Manage incidents and service requests using the ITSM platform (ServiceNow).
• Monitor application performance and ensure timely resolution of issues.

Skills

Customer support

Root cause analysis

Technical documentation

Requirements gathering

Aerospace digital apps

Education

Bachelors in Manufacturing Engineering

Bachelors in Computer Science

Tools

ServiceNow

BRD writing

Job description

We are seeking a Digital Shopfloor Support Specialist to join our dynamic team in the aerospace sector. In this role, you will support the deployment and ongoing optimization of digital shopfloor applications, ensuring smooth operations and high user satisfaction.

You will collaborate closely with cross-functional teams to deliver solutions within scope, on time, and in compliance with quality and industry standards.

Key Responsibilities

Digital Shopfloor Support

• Provide day-to-day support to users of shopfloor digital applications, ensuring efficient and effective usage
• Deliver training sessions and onboard new users to tools and processes
• Gather user feedback and contribute to the definition and documentation of evolution requests and enhancements
• Manage incidents and service requests using the ITSM platform (ServiceNow)
• Monitor application performance and ensure timely resolution of issues

Reporting & Documentation

• Prepare regular status reports and maintain accurate project documentation
• Ensure clear visibility on progress, milestones, risks, and outcomes for stakeholders

Required skills

• Proven experience supporting IT solutions and end users in a professional environment
• Strong problem-solving skills, including root cause analysis
• Experience writing technical documentation (e.g., BRD, functional specifications)
• Ability to engage in technical discussions with end users and translate business needs into requirements
• Good understanding of digital technologies and their application in the aerospace sector
• Knowledge of aerospace composite manufacturing processes is an asset
• Familiarity with aerospace regulations, standards, and best practices is a strong advantage
• Experience working with aerospace industry clients is preferred
• Bachelor's degree in Manufacturing Engineering, Computer Science, or a related field

Languages

• English (required)
• French (nice to have)

This position is offered under the VIE (Volontariat International en Entreprise) programme.