Aerospace Digital Shopfloor Support Specialist

Sopra Steria; Kinston (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

Sopra Steria is seeking a Digital Shopfloor Support Specialist in North Carolina. The role focuses on deploying and optimizing digital shopfloor applications within the aerospace sector, delivering user training, handling incidents, and collaborating with cross-functional teams to meet quality and compliance standards.

The successful candidate will have strong IT support skills, experience with ITSM, and knowledge of aerospace regulations and processes, including composites.

Qualifications

• Proven experience supporting IT solutions and end users in a professional environment.
• Strong problem-solving skills, including root cause analysis.
• Experience writing technical documentation (e.g., BRD, functional specifications).
• Ability to engage in technical discussions with end users and translate business needs into requirements.
• Good understanding of digital technologies and their application in the aerospace sector.
• Knowledge of aerospace composite manufacturing processes is an asset.
• Familiarity with aerospace regulations, standards, and best practices is a strong advantage.
• Experience working with aerospace industry clients is preferred.
• Bachelor’s degree in Manufacturing Engineering, Computer Science, or a related field.

Responsibilities

• Provide day-to-day support to users of shopfloor digital applications, ensuring efficient and effective usage
• Deliver training sessions and onboard new users to tools and processes
• Gather user feedback and contribute to the definition and documentation of evolution requests and enhancements
• Manage incidents and service requests using the ITSM platform (ServiceNow)
• Monitor application performance and ensure timely resolution of issues
• Prepare regular status reports and maintain accurate project documentation
• Ensure clear visibility on progress, milestones, risks, and outcomes for stakeholders

Skills

IT support

Root cause analysis

Technical writing

Requirements gathering

Aerospace industry knowledge

Cross-functional collaboration

ServiceNow

Education

Bachelor’s degree in Manufacturing Engineering, Computer Science, or related field

Tools

ServiceNow

Job description

Sopra Steria is seeking a Digital Shopfloor Support Specialist in North Carolina. The role focuses on deploying and optimizing digital shopfloor applications within the aerospace sector, delivering user training, handling incidents, and collaborating with cross-functional teams to meet quality and compliance standards.

The successful candidate will have strong IT support skills, experience with ITSM, and knowledge of aerospace regulations and processes, including composites.