Aerospace Digital Shopfloor Support Specialist

Sopra Steria; Kinston (NC); On-site; USD 70,000 - 90,000; Full time

Job summary

Sopra Steria Aeroline in the United States is seeking a Digital Shopfloor Support Specialist to join our aerospace digital transformation team. You will deploy and optimize digital shopfloor applications, ensure smooth operations, and deliver user-focused solutions.

Collaborate with cross-functional teams to provide training, document requirements, and coordinate incidents in the ServiceNow ITSM platform. A strong IT support background and familiarity with aerospace standards are preferred;

Qualifications

• Proven experience supporting IT solutions and end users in a professional environment.
• Strong problem-solving skills, including root cause analysis.
• Experience writing BRD and functional specifications.
• Ability to translate business needs into technical requirements.
• Knowledge of aerospace technologies and regulations is advantageous.
• Experience with aerospace industry clients is preferred.

Responsibilities

• Provide day-to-day support to shopfloor digital applications, ensuring efficient usage.
• Deliver training sessions and onboard new users to tools and processes.
• Gather user feedback and document evolution requests and enhancements.
• Manage incidents and service requests using the ITSM platform (ServiceNow).
• Monitor application performance and resolve issues in a timely manner.
• Prepare status reports and maintain project documentation for stakeholders.

Skills

IT Support

Root Cause Analysis

Technical Documentation

Requirements Gathering

Aerospace Digital Technologies

Aerospace Regulations Knowledge

Aerospace Industry Clients

Education

Bachelor’s degree in Manufacturing Engineering, Computer Science, or related field

Job description

Sopra Steria Aeroline in the United States is seeking a Digital Shopfloor Support Specialist to join our aerospace digital transformation team. You will deploy and optimize digital shopfloor applications, ensure smooth operations, and deliver user-focused solutions.

Collaborate with cross-functional teams to provide training, document requirements, and coordinate incidents in the ServiceNow ITSM platform. A strong IT support background and familiarity with aerospace standards are preferred;