Aerospace & Defense Sales Account Manager - Growth & Relationships

EMPIRE FASTENERS, LLC; New York (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

Empire Fasteners, LLC in Queens, NY is seeking a driven Sales Account Manager to develop, manage, and grow customer relationships within the aerospace and defense industry. This role focuses on managing customer accounts, responding to RFQs, developing quotes, driving bookings and revenue, and identifying opportunities to expand existing business.

This is not an order-taking position; we seek a proactive sales professional who builds strong customer relationships, moves with urgency, and

Qualifications

• 3+ years of B2B sales experience.
• 3+ years of account management experience.
• Aerospace/defense industry experience is a plus, but not required.
• Experience with aerospace hardware, fasteners, or military specifications is a plus.
• Excellent verbal and written communication skills.
• Highly organized with excellent follow-up skills.
• Ability to manage multiple customers, quotes, orders, and priorities simultaneously.
• Self-motivated, competitive, and results-driven.
• Ability to work with urgency in a fast-paced environment.
• Ability to work effectively across multiple departments.

Responsibilities

• Manage, develop, and grow assigned customer accounts
• Build strong, long-term relationships with customers and key decision-makers
• Handle RFQs, prepare quotes, manage orders, and maintain consistent customer follow-up
• Proactively identify opportunities to increase sales and expand existing accounts
• Drive bookings, revenue growth, and gross margin performance
• Coordinate closely with Purchasing, Operations, Warehouse, and Quality teams to ensure customer requirements are met
• Monitor open orders, deliveries, expedites, and customer requirements
• Respond quickly and professionally to customer questions, issues, and requests
• Maintain accurate customer, quote, and sales activity within company systems
• Follow company standards for response times, quoting urgency, communication, and customer service
• Take ownership of customer issues from start to finish

Skills

B2B sales

Account management

Relationship building

Customer service

Communication skills

Organization

Follow-up

Cross-functional collaboration

Problem solving

Attention to detail

Job description

Empire Fasteners, LLC in Queens, NY is seeking a driven Sales Account Manager to develop, manage, and grow customer relationships within the aerospace and defense industry. This role focuses on managing customer accounts, responding to RFQs, developing quotes, driving bookings and revenue, and identifying opportunities to expand existing business.

This is not an order-taking position; we seek a proactive sales professional who builds strong customer relationships, moves with urgency, and