Sales Account Manager – Aerospace & Defense

EMPIRE FASTENERS, LLC; New York (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

Empire Fasteners, LLC in Queens, NY is seeking a driven Sales Account Manager to develop, manage, and grow customer relationships within the aerospace and defense industry. This role focuses on managing customer accounts, responding to RFQs, developing quotes, driving bookings and revenue, and identifying opportunities to expand existing business.

This is not an order-taking position; we seek a proactive sales professional who builds strong customer relationships, moves with urgency, and

Qualifications

• 3+ years of B2B sales experience.
• 3+ years of account management experience.
• Aerospace/defense industry experience is a plus, but not required.
• Experience with aerospace hardware, fasteners, or military specifications is a plus.
• Excellent verbal and written communication skills.
• Highly organized with excellent follow-up skills.
• Ability to manage multiple customers, quotes, orders, and priorities simultaneously.
• Self-motivated, competitive, and results-driven.
• Ability to work with urgency in a fast-paced environment.
• Ability to work effectively across multiple departments.

Responsibilities

• Manage, develop, and grow assigned customer accounts
• Build strong, long-term relationships with customers and key decision-makers
• Handle RFQs, prepare quotes, manage orders, and maintain consistent customer follow-up
• Proactively identify opportunities to increase sales and expand existing accounts
• Drive bookings, revenue growth, and gross margin performance
• Coordinate closely with Purchasing, Operations, Warehouse, and Quality teams to ensure customer requirements are met
• Monitor open orders, deliveries, expedites, and customer requirements
• Respond quickly and professionally to customer questions, issues, and requests
• Maintain accurate customer, quote, and sales activity within company systems
• Follow company standards for response times, quoting urgency, communication, and customer service
• Take ownership of customer issues from start to finish

Skills

B2B sales

Account management

Relationship building

Customer service

Communication skills

Organization

Follow-up

Cross-functional collaboration

Problem solving

Attention to detail

Job description

Work Location

On-site in Queens, NY | Monday–Friday (Required)

Why Join Empire Fasteners LLC?

At Empire Fasteners, we believe our success comes frommoving quickly, keeping our promises, and continuously growing.

Position Description

Empire Fasteners LLCis seeking a driven, highly motivatedSales Account Managerto develop, manage, and grow customer relationships within theaerospace and defense industry. This position is responsible for managing customer accounts, responding to RFQs, developing quotes, driving bookings and revenue, and identifying opportunities to expand existing business.

This is not an order-taking position. We are looking for a proactive sales professional who knows how to build strong customer relationships, move with urgency, solve problems, follow through, and consistently find opportunities to grow accounts. The ideal candidate thrives in a fast-paced environment and understands that success is built onSpeed, Reliability, and Growth.

Key Responsibilities

• Manage, develop, and grow assigned customer accounts
• Build strong, long-term relationships with customers and key decision-makers
• Handle RFQs, prepare quotes, manage orders, and maintain consistent customer follow-up
• Proactively identify opportunities to increase sales and expand existing accounts
• Drive bookings, revenue growth, and gross margin performance
• Coordinate closely with Purchasing, Operations, Warehouse, and Quality teams to ensure customer requirements are met
• Monitor open orders, deliveries, expedites, and customer requirements
• Respond quickly and professionally to customer questions, issues, and requests
• Maintain accurate customer, quote, and sales activity within company systems
• Follow company standards for response times, quoting urgency, communication, and customer service
• Take ownership of customer issues from start to finish

Qualifications

• 3+ years of B2B sales experience required
• 3+ years of account management experience required
• Aerospace and defense industry experience is aplus, but not required
• Experience with aerospace hardware, fasteners, or military specifications is aplus
• Excellent verbal and written communication skills
• Strong relationship-building and customer service abilities
• Highly organized with excellent follow-up skills
• Ability to manage multiple customers, quotes, orders, and priorities simultaneously
• Strong attention to detail
• Self-motivated, competitive, and results-driven
• Ability to work with urgency in a fast-paced environment
• Strong problem-solving and decision-making skills
• Ability to work effectively across multiple departments

Performance Expectations

• Providesame-day quote responses whenever possible
• Consistently follow up on open quotes and opportunities
• Improve quote-to-order conversion and win rates
• Generate consistent bookings and revenue growth
• Develop and expand existing customer accounts
• Maintain a high level of professionalism and accountability
• Respond quickly to customer needs and internal requests
• Effectively manage multiple priorities without losing attention to detail

Empire Fasteners LLC is a rapidly growing company, and strong performers get noticed. This position offers significant opportunities for career advancement for individuals who consistently deliver results, take ownership, and demonstrate leadership. We are looking for someone who wants tobuild a career, not simply take a job.