Sales Support Specialist

EMPIRE FASTENERS, LLC; New York (NY); On-site; USD 40,000 - 55,000; Full time

Job summary

A fast-growing distributor in New York seeks a Sales Support Specialist to manage customer inquiries, maintain records, and coordinate teams. Ideal candidates will possess strong communication and organizational skills, with a customer-service mindset. A high school diploma is required, and a Bachelor's degree is preferred. Proficiency in Microsoft Office and CRM systems will be beneficial. This full-time, on-site role offers strong career advancement opportunities.

Qualifications

• Strong work ethic and high sense of urgency required.
• Excellent communication and interpersonal skills essential.
• Customer-service oriented mindset is a must.
• Strong organizational skills and attention to detail are key.
• Experience in sales or customer support preferred.
• High school diploma required; Bachelor's degree preferred.

Responsibilities

• Manage customer inquiries and process orders.
• Maintain accurate customer records.
• Coordinate with internal teams to meet customer needs.
• Obtain vendor pricing and prepare quotations.
• Assist with sales presentations and contribute to sales targets.

Skills

Strong work ethic and high sense of urgency

Excellent communication and interpersonal skills

Customer-service oriented mindset

Strong organizational skills and attention to detail

Experience in sales or customer support

Education

High school diploma

Bachelor's degree

Tools

Microsoft Office

CRM experience

Job description

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We are seeking highly motivated professionals ready to grow with us in a rapidly expanding market. Empire Fasteners is transforming an industry traditionally slowed by large corporate sales structures — creating faster, smarter, and more customer-focused solutions.

We offer strong career advancement opportunities, including promotion into Sales / Account Management roles.

Sales Support Specialist — Full-Time, On-Site (Queens, NY)

About Empire Fasteners

A trusted distributor of aerospace and military-grade fasteners, serving leading defense and aviation manufacturers nationwide. We are known for reliability, quality, and responsiveness — and we’re growing fast.

Role Summary

• Managing customer inquiries and processing orders
• Maintaining accurate customer records
• Coordinating with internal teams to meet customer needs
• Obtaining vendor pricing and preparing quotations
• Assisting with sales presentations and contributing to sales targets

Qualifications

• Strong work ethic and high sense of urgency
• Excellent communication and interpersonal skills
• Customer-service oriented mindset
• Strong organizational skills and attention to detail
• Experience in sales or customer support preferred
• Proficiency in Microsoft Office; CRM experience a plus
• High school diploma required; Bachelor’s degree preferred