Customer Support Coordinator

Trelleborg Sealing Solutions; Renton (WA); On-site; USD 34,000 - 43,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Disability insurance

Employee assistance program

Flexible spending account

Health insurance

Health savings account

Life insurance

Paid time off

Tuition reimbursement

Vision insurance

Job summary

Trelleborg Sealing Solutions in Renton, WA is seeking a Customer Support Coordinator to manage customer orders, quotes, and supply chain interfaces. You will ensure contract review per AS standards, monitor demand vs. deliveries, and resolve issues to maintain OTD performance.

The role involves sourcing from internal or 3rd party suppliers, coordinating with logistics, and supporting Sales Engineers and Project Managers to meet KPIs. Strong communication and multi-tasking are essential.

Qualifications

• Minimum 1 yr. Customer Service experience required
• Associate degree strongly preferred
• Bachelor’s degree a plus
• Knowledge of basic business sales and marketing practices preferred
• Experience in the Aerospace, Sealing, or Polymer industry is beneficial
• Familiarity with AS9100 quality requirements is beneficial
• Familiarity with order management is beneficial

Responsibilities

• Customer Management: Ensure contract review is executed in accordance with AS standards and local procedures in a timely fashion
• Evaluate customer orders and demand against supplier deliveries in order to meet and exceed OTD targets
• Interface with internal teams and external customers to proactively resolve customer complaints
• May be required to source and purchase product from internal and 3rd party sources to fulfil customer requirements
• Communication: Understand and communicate changes to customer demand and requests as needed across the organization
• Liaise with Hub, SCM, PM, and Factory departments to ensure alignment with KPIs
• Resolve delivery schedule problems and negotiate delivery schedule changes
• Hub Operations: Work with BPM and AHA tools to implement continuous improvement to increase efficiency and profitability
• Provide proactive communication, analysis, and problem solving to team members
• Administrative: Work with logistics facilities to improve transit and delivery times and satisfy or exceed OTD targets
• Ensure full compliance with QMS and AS9100 procedures

Skills

Communication

People skills

Customer focus

Organization

Math skills

MS Office

ERP familiarity

Education

Associate degree

Bachelor's degree

Tools

Microsoft Office Word

Excel

Oracle JDEdwards

SAP

Job description

Internal purchasing department

Sista ansökningsdag 2027-01-22

Plats: USA - Renton, WA

The Customer Support Coordinator (CSC) is responsible for providing and achieving outstanding customer service and total satisfaction to existing and prospective customers while building positive customer relationships to help enable development of new business opportunities. The CSC is the foundation for customer support providing a source for initial contact for customers. The CSC is responsible for customer order and quote management to include contract review, price analysis, delivery performance, and general reporting. This position at times may need to source and purchase product from internal and 3rd party suppliers. The CSC works with Logistic and Manufacturing facilities as well as supports Sales Engineers(SE), Application Engineers(AE), Customers Support Account Leads (CSAL), and Management to achieve their goals and KPIs. As a result of the large team, they often have multiple tasks competing for their time requiring excellent organizational and communication skills. In some situations, the CSC may handle accounts within a team or solo. As a result, they may be required to perform additional duties as needed to support accounts.

Tasks And Responsibilities

• Customer Management:
  • Ensure contract review is executed in accordance with AS standards and local procedures in a timely fashion
  • Evaluate customer orders and demand against supplier deliveries in order to meet and exceed OTD targets
  • Interface with internal teams and external customers to proactively resolve customer complaints
  • May be required to source and purchase product from internal and 3rd party sources to fulfil customer requirements
• Communication:
  • Understand and communicate changes to customer demand and requests as needed across the organization. Liaise with Hub, Supply Chain Management (SCM), Project Manager (PM), and Factory departments to ensure that all activities are aligned with Trelleborg and the Customer’s KPIs
  • Resolve delivery schedule problems and negotiate delivery schedule changes
• Hub Operations:
  • Work with the BPM and AHA tools to implement a continuous improvement culture to increase efficiencies and profitability by identifying potential improvements to the internal work processes
  • Provide proactive communication, analysis, and problem solving to team members
• Administrative:
  • Work with logistics facilities to continuously improve transit and delivery times and satisfy or exceed customer OTD targets.
  • Ensure full compliance with the Quality Management Systems (QMS) and Standard Operating Procedures in accordance with AS9100.

Education And Experience

• Minimum 1 yr. Customer Service experience required
• Associate degree strongly preferred
• Bachelor’s degree a plus
• Knowledge of basic business sales and marketing practices preferred
• Experience in the Aerospace, Sealing, or Polymer industry is beneficial
• Familiarity with AS9100 quality requirements is beneficial
• Familiarity with order management is beneficial

Competencies

• Strong written and verbal communication skills
• Strong people and relationship building skills
• Customer driven with a positive, professional, determined attitude
• Strong organizational skills with the ability to multi-task with attention to detail and accuracy
• Basic math skills (addition, subtraction, margin calculations)
• Proficient in the use of Microsoft Office Word and Excel
• Proficiency in the use of business operational software (Oracle JDEdwards, SAP) is beneficial
• Adapting to customer and supplier websites for orders, updates, changes, etc.

Key Interface and Stakeholders

Develop And Maintain Strong Working Relationships With

• Outside customers
• Internal co-workers
• Internal Sales and Application Engineers
• Internal purchasing department
• Internal supply chain personnel
• Factory personnel
• Management

Travel

• Local coverage
• Travel for offsite training when required, 0-10%

Compensation range: $25.00-31.00/hour

Benefits

• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran or disability status.

This position requires the use of information which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident ( i.e . Green Card Holder), Political Asylee or Refugee

All applicants must successfully complete a background check and drug screening as a condition of employment.