Customer Support Coordinator

Trelleborg Sealing Solutions; Chalfont (PA); Sur place; USD 45 000 - 65 000; Plein temps

Résumé du poste

Trelleborg Sealing Solutions i Chalfont, PA söker en Customer Support Coordinator (CSC) som levererar utmärkt kundservice och bygger positiva relationer för att stödja nya affärsmöjligheter. CSC hanterar order, offerter och kontraktsgranskning samt rapportering.

Rollens framgång bygger på god organisatorisk förmåga och kommunikation, samt samarbete över funktioner och avdelningar för att uppnå KPI:er.

Qualifications

• Minst 1 års erfarenhet av kundtjänst eller kundsupport.
• Associate degree föredras; kandidatexamen ses som meriterande.
• Grundläggande förståelse för affärsprocesser och orderhantering.

Responsabilités

• Hantering av kundorder och offerter samt kontraktsgranskning och leveransprecision.
• Samarbeta med interna och externa team för att lösa kundärenden och förbättra KPI:er.
• Eventuellt anskaffa produkter från interna och externa leverantörer vid behov.
• Följa kvalitetsrutiner och rapportera enligt AS9100-standarden.

Connaissances

Kundservice

Kommunikation

Organisationsförmåga

Excel

Formation

Associate degree

Bachelor's degree

Outils

Oracle JDEdwards

SAP

Description du poste

Sista ansökningsdag 2026-10-03 Plats: USA - Chalfont, PA

Summary Of The Role

The Customer Support Coordinator (CSC) is responsible for providing and achieving outstanding customer service and total satisfaction to existing and prospective customers while building positive customer relationships to help enable development of new business opportunities. The CSC is the foundation for customer support providing a source for initial contact for customers. The CSC is responsible for customer order and quote management to include contract review, price analysis, delivery performance, and general reporting. This position at times may need to source and purchase product from internal and 3rd party suppliers.

The CSC works with Logistic and Manufacturing facilities as well as supports Sales Engineers(SE), Application Engineers(AE), Customers Support Account Leads (CSAL), and Management to achieve their goals and KPIs. As a result of the large team, they often have multiple tasks competing for their time requiring excellent organizational and communication skills.

In some situations, the CSA may handle accounts within a team or solo. As a result, they may be required to perform additional duties as needed to support accounts.

Tasks And Responsibilities

• Customer Management:
• Ensure contract review is executed in accordance with AS standards and local procedures in a timely fashion
• Evaluate customer orders and demand against supplier deliveries in order to meet and exceed OTD targets
• Interface with internal teams and external customers to proactively resolve customer complaints
• May be required to source and purchase product from internal and 3rd party sources to fulfil customer requirements

Communication

• Understand and communicate changes to customer demand and requests as needed across the organization. Liaise with Hub, Supply Chain Management (SCM), Project Manager (PM), and Factory departments to ensure that all activities are aligned with Trelleborg and the Customer’s KPIs
• Resolve delivery schedule problems and negotiate delivery schedule changes

Hub Operations

• Work with the BPM and AHA tools to implement a continuous improvement culture to increase efficiencies and profitability by identifying potential improvements to the internal work processes
• Provide proactive communication, analysis, and problem solving to team members

Administrative

• Work with logistics facilities to continuously improve transit and delivery times and satisfy or exceed customer OTD targets.
• Ensure full compliance with the Quality Management Systems (QMS) and Standard Operating Procedures in accordance with AS9100.

Education And Experience

• Minimum 1 yr. Customer Service experience required
• Associate degree strongly preferred
• Bachelor’s degree a plus
• Knowledge of basic business sales and marketing practices preferred
• Experience in the Aerospace, Sealing, or Polymer industry is beneficial
• Familiarity with AS9100 quality requirements is beneficial
• Familiarity with order management is beneficial

Competencies

• Strong written and verbal communication skills
• Strong people and relationship building skills
• Customer driven with a positive, professional, determined attitude
• Strong organizational skills with the ability to multi-task with attention to detail and accuracy
• Basic math skills (addition, subtraction, margin calculations)
• Proficient in the use of Microsoft Office Word and Excel
• Proficiency in the use of business operational software (Oracle JDEdwards, SAP) is beneficial
• Adapting to customer and supplier websites for orders, updates, changes, etc.

Last Application Date 10/3/2026

As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran or disability status.

This position requires the use of information which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. Green Card Holder), Political Asylee or Refugee.