Aerospace Customer Success Lead

TAT Technologies Ltd; Tulsa (OK); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Major Medical

Dental

Vision

Life

401K with company matching

STD

LTD

accidental coverages

EAP

and more

Job summary

TAT Technologies Ltd in Tulsa seeks a Customer Account Manager to act as the primary liaison between the company and its customers, managing accounts through the manufacturing and repair lifecycle.

The role emphasizes building strong customer relationships, coordinating with cross-functional teams to meet quality, delivery, and performance objectives, and driving continuous improvement in a fast-paced aerospace environment.

Qualifications

• Minimum of 2 years of experience in account management, customer service, program management, or related customer-facing roles.
• Aerospace, manufacturing, OEM, or MRO industry experience preferred.
• Military or governmental logistical experience strongly preferred.
• Ability to travel occasionally domestically.

Responsibilities

• Serve as the primary point of contact for assigned customer accounts and ensure customer satisfaction.
• Manage customer accounts through the proposal, quoting, order fulfillment, production, repair, and delivery lifecycle.
• Prepare, review, and administer customer quotations, contracts, purchase orders, and related documentation to ensure accuracy and timely execution.
• Coordinate with production, planning, scheduling, quality, engineering, and shipping teams to meet customer requirements and delivery commitments.
• Monitor account activity, order status, and production progress, proactively communicating updates and resolving issues that may impact customer expectations.

Skills

CRM and customer management

Cross-functional collaboration

Communication skills

MS Office

Problem-solving

Tools

Microsoft Office Suite

Job description

TAT Technologies Ltd in Tulsa seeks a Customer Account Manager to act as the primary liaison between the company and its customers, managing accounts through the manufacturing and repair lifecycle.

The role emphasizes building strong customer relationships, coordinating with cross-functional teams to meet quality, delivery, and performance objectives, and driving continuous improvement in a fast-paced aerospace environment.