Aerospace Customer Programs Liaison

Telemetry Today LLC; Richland Hills, Northern (TX, KY); Hybride; USD 52 000 - 62 000; Plein temps

Résumé du poste

Telemetry Today LLC in Richland Hills, TX is seeking a Customer Program Coordinator to serve as the main liaison between customers and internal teams, ensuring requirements are communicated and executed throughout production and delivery. The role emphasizes organization, responsiveness, and strong communication to balance customer expectations with operational capabilities, with opportunities to participate in meetings and support new business opportunities.

Qualifications

• 3–5+ years of industrial, manufacturing, or warehouse experience.
• Strong problem-solving skills.
• Clear and concise written and verbal communication.
• Ability to manage multiple projects and deadlines efficiently.
• Must be a U.S. citizen.

Responsabilités

• Serve as the primary day-to-day contact for assigned customers and maintain strong, professional relationships.
• Coordinate with Operations, Production, Quality, Supply Chain, and Logistics to ensure customer requirements and commitments are met.
• Monitor order and production status and proactively communicate delays, shortages, risks, and solutions to customers.
• Coordinate customer orders, changes, returns, inquiries, and requests through resolution.
• Participate in customer calls, shortage meetings, production reviews, and other customer-facing meetings.
• Support new business opportunities and negotiations by providing customer, production, delivery, and operational information.
• Coordinate shipments and transportation activities, including scheduling, tracking, delivery requirements, and resolution of transportation issues.
• Coordinate customer delivery schedules and negotiate adjustments when production, material availability, or other operational constraints require changes.
• Maintain accurate customer, order, communication, and issue-resolution records and provide status reports as needed.
• Identify opportunities to improve customer satisfaction, on-time delivery, production coordination, and overall operational efficiency.

Connaissances

Customer focus

Coordination

Communication

Problem-solving

Multitasking

Formation

High school diploma or GED

Outils

Exostar

Description du poste

Telemetry Today LLC in Richland Hills, TX is seeking a Customer Program Coordinator to serve as the main liaison between customers and internal teams, ensuring requirements are communicated and executed throughout production and delivery. The role emphasizes organization, responsiveness, and strong communication to balance customer expectations with operational capabilities, with opportunities to participate in meetings and support new business opportunities.