Aerospace Customer Programs Lead

FDH Electronics, Inc.; California, Northern (MO, KY); Hybrid; USD 120,000 - 170,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

FSA (Flexible Spending Accounts)

401k matching

Wellness programs

Career development

Job summary

FDH Aero is seeking a Customer Programs Executive to oversee and manage all aspects of customer programs, driving sales and ensuring satisfaction for aerospace customers. The role requires deep knowledge of aerospace products, industry regulations, and the ability to build lasting client relationships.

The position entails coordinating procurement, leading contract negotiations, and collaborating with internal teams to deliver programs on time and within budget. Travel as needed is expected.

Qualifications

• Bachelor's degree in Business, Sales, Engineering, or related field.
• Proven experience in aerospace sales, account management, or program management.
• Strong understanding of aerospace products and industry regulations.
• Excellent communication and interpersonal skills.
• Ability to travel as required.

Responsibilities

• Build and maintain strong relationships with aerospace customers.
• Coordinate procurement/replenishment efforts and more for LTAs.
• Act as the main point of contact for key accounts, addressing inquiries promptly.
• Regularly engage with customers to understand their needs and gather feedback.
• Oversee execution of customer programs from inception to completion.
• Generate KPI data.
• Monitor program timelines, budgets, and deliverables; adjust as needed.
• Stay informed about industry trends, competitor activities, and market conditions.
• Conduct market research to identify potential customers and growth areas.
• Provide regular reports on market intelligence to leadership.
• Develop and manage budgets for customer programs and sales initiatives.
• Track expenses and report on financial performance to senior management.
• Ensure compliance with industry regulations and standards.
• Stay informed about changes in regulations that may impact customer programs.
• Lead contract negotiations with customers.
• Monitor customer satisfaction and address issues promptly.
• Work to enhance overall customer experience and loyalty.
• Collaborate with internal teams to ensure a seamless customer experience.
• Provide training and support to the sales team regarding customer programs.

Skills

Aerospace sales

Account management

Program management

Regulatory compliance

Communication

Relationship building

Sales targets

Travel flexibility

Education

Bachelor's degree in Business, Sales, Engineering, or related field

MBA (preferred)

Job description

FDH Aero is seeking a Customer Programs Executive to oversee and manage all aspects of customer programs, driving sales and ensuring satisfaction for aerospace customers. The role requires deep knowledge of aerospace products, industry regulations, and the ability to build lasting client relationships.

The position entails coordinating procurement, leading contract negotiations, and collaborating with internal teams to deliver programs on time and within budget. Travel as needed is expected.