Aerospace Customer Programs Coordinator

Albers Aerospace; Richland Hills (TX); On-site; USD 28,000 - 34,000; Full time

Job summary

Albers Aerospace in Richland Hills, TX is seeking a Customer Program Coordinator to act as the primary day-to-day contact for customers, coordinating with Operations, Production, Quality, and Logistics to meet commitments and resolve issues.

The role requires strong communication, organization, and problem-solving skills, with the ability to balance customer expectations and production constraints in a fast-paced manufacturing setting.

Qualifications

• High school diploma or GED required.
• 3–5+ years of industrial, manufacturing, warehouse experience.
• Strong problem-solving skills.
• Clear and concise written and verbal communication skills.
• Ability to handle multiple projects and deadlines efficiently.
• Must be a U.S citizen.

Responsibilities

• Serve as the primary day-to-day contact for assigned customers and maintain strong, professional relationships.
• Coordinate with Operations, Production, Quality, Supply Chain, and Logistics to ensure customer requirements and commitments are met.
• Monitor order and production status and proactively communicate delays, shortages, risks, and solutions to customers.
• Coordinate customer orders, changes, returns, inquiries, and requests through resolution.
• Knowledge of Exostar is a plus.
• Participate in customer calls, shortage meetings, production reviews, program reviews, and other customer-facing meetings.
• Support new business opportunities and negotiations by providing customer, production, delivery, and operational information.
• Coordinate shipments and transportation activities, including scheduling, tracking, delivery requirements, and resolution of transportation issues.
• Coordinate customer delivery schedules and negotiate adjustments when production, material availability, or other operational constraints require changes.
• Maintain accurate customer, order, communication, and issue-resolution records and provide status reports as needed.
• Identify opportunities to improve customer satisfaction, on-time delivery, production coordination, and overall operational efficiency.
• Other related tasks as indicated by site leader.

Skills

Problem Solving

Communication

Multitasking

US Citizenship

Education

High School Diploma or GED

Job description

Albers Aerospace in Richland Hills, TX is seeking a Customer Program Coordinator to act as the primary day-to-day contact for customers, coordinating with Operations, Production, Quality, and Logistics to meet commitments and resolve issues.

The role requires strong communication, organization, and problem-solving skills, with the ability to balance customer expectations and production constraints in a fast-paced manufacturing setting.