Aerospace Customer Program Coordinator – Production Lead

Albers Group; Richland Hills, Northern (TX, KY); Hybrid; USD 28,000 - 34,000; Full time

Job summary

Albers Aerospace is seeking a Customer Program Coordinator to serve as the primary point of contact between the company and its customers, coordinating requirements with Operations, Production, Quality, Supply Chain and Logistics to keep orders and shipments on track. The role demands strong organization, responsiveness and clear communication.

You will monitor production status, relay delays and risks to customers, schedule shipments, and support new business opportunities in a fast-paced,

Qualifications

• High school diploma or GED required.
• 3–5+ years of industrial, manufacturing, warehouse experience.
• Strong problem-solving skills and clear written/verbal communication.
• Ability to manage multiple projects and deadlines.

Responsibilities

• Serve as the primary day-to-day contact for assigned customers and maintain strong, professional relationships.
• Coordinate with Operations, Production, Quality, Supply Chain, and Logistics to meet customer requirements.
• Monitor order and production status and communicate delays, shortages, risks, and solutions to customers.
• Coordinate customer orders, changes, returns, inquiries, and requests through resolution.
• Participate in customer calls, shortage meetings, production reviews, and program reviews.
• Coordinate shipments and transportation activities, scheduling, tracking, and delivery requirements.
• Maintain accurate records and provide status reports as needed.
• Identify opportunities to improve customer satisfaction and on-time delivery.

Skills

Problem solving

Written & Verbal Communication

Multitasking

U.S. Citizenship

Industrial/Manufacturing Experience

Education

High School Diploma or GED

Job description

Albers Aerospace is seeking a Customer Program Coordinator to serve as the primary point of contact between the company and its customers, coordinating requirements with Operations, Production, Quality, Supply Chain and Logistics to keep orders and shipments on track. The role demands strong organization, responsiveness and clear communication.

You will monitor production status, relay delays and risks to customers, schedule shipments, and support new business opportunities in a fast-paced,