Onsite Customer Support & Order Coordination (Dallas)

Teledyne; Dallas (TX); On-site; USD 28,000 - 32,000; Full time

Job summary

Teledyne Technologies Incorporated seeks a Customer Service Support professional in Dallas, TX, for a full-time onsite role. The position is temp-to-hire and requires coordinating across Sales, Planning, Shipping, and Contracts to ensure accurate orders and timely deliveries.

You will handle inquiries by phone and email, process POs, and maintain CRM data while supporting cross-functional teams and improving customer satisfaction. US ITAR compliance is mandatory.

Qualifications

• Strong attention to detail; ability to manage multiple priorities (required).
• Excellent written and verbal communication skills (required).
• Experience with Microsoft Word, Excel, and PowerPoint (required).
• Familiarity with customer databases (Salesforce preferred).
• Experience with enterprise resource planning systems (IFS preferred).
• 1–3 years in a similar administrative or customer service role for a manufacturing company (required).
• High school diploma or GED required; associate degree is a plus.
• Must be a U.S. person under ITAR regulations (required).

Responsibilities

• Provide administrative support for Marine Interconnect product lines and respond to inquiries via email and phone.
• Process purchase orders and enter data into internal systems.
• Track and report on order status, including shipping dates and delays.
• Communicate proactively with customers to provide updates and resolve issues.
• Coordinate with departments such as Planning, Shipping, Contracts, and Finance to ensure timely delivery.
• Assist with resolving scheduling, shipping, and invoicing challenges.
• Review customer terms and conditions with Contracts and follow up as needed.
• Perform clerical tasks including filing, data entry, and logging quote requests.
• Screen customers using online tools and maintain records in customer portals.

Skills

Attention to detail

Written and verbal communication

Education

High school diploma or GED

Associate degree preferred

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Salesforce

IFS

Job description

Teledyne Technologies Incorporated seeks a Customer Service Support professional in Dallas, TX, for a full-time onsite role. The position is temp-to-hire and requires coordinating across Sales, Planning, Shipping, and Contracts to ensure accurate orders and timely deliveries.

You will handle inquiries by phone and email, process POs, and maintain CRM data while supporting cross-functional teams and improving customer satisfaction. US ITAR compliance is mandatory.