Aerospace Customer Account Manager — Onsite & SAP

Pratt & Whitney; East Hartford (CT); On-site; USD 69,000 - 131,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) match

Paid time off

Flexible work schedules

Job summary

Pratt & Whitney East Hartford Repair Operations is seeking a Customer Account Manager to be the primary contact for airline customers, ensuring timely communication and on-time delivery of repaired parts. You will collaborate with operations, engineering, and quality teams to meet commitments and deliver exceptional service.

This onsite role offers exposure to SAP reporting, quotations, and cross-functional problem solving in a dynamic aerospace environment, with focus on customer satisfaction

Qualifications

• Advanced degree and 6 months of experience in Operations, Business Management, Engineering, Manufacturing, Aftermarket, Aerospace, or Military; OR Bachelor's degree and 2 years of relevant industry experience; OR Associate's degree or Technical/Military Training (A&P/AMT) and 4+ years of relevant industry experience.
• Experience using Microsoft O365 and Teams platform

Responsibilities

• Build and maintain strong relationships with airline customers by understanding their needs and expectations.
• Communicate repair status, delivery commitments, and quotations in a timely and professional manner.
• Run and analyze daily delivery commitment and work-in-process (WIP) reports in SAP.
• Coordinate with operations, engineering, quality, and other stakeholders to meet customer requirements.
• Drive on-time delivery performance and proactively resolve issues impacting turnaround times.
• Prepare and provide customer quotations.
• Support continuous improvement initiatives that enhance customer satisfaction and operational performance.

Skills

Microsoft 365 / Teams

Education

Bachelor's degree and 2+ years relevant industry experience

Tools

SAP

Job description

Pratt & Whitney East Hartford Repair Operations is seeking a Customer Account Manager to be the primary contact for airline customers, ensuring timely communication and on-time delivery of repaired parts. You will collaborate with operations, engineering, and quality teams to meet commitments and deliver exceptional service.

This onsite role offers exposure to SAP reporting, quotations, and cross-functional problem solving in a dynamic aerospace environment, with focus on customer satisfaction