Customer Account Manager, EHRO Aftermarket (Onsite)

RTX; East Hartford (CT); Presencial; USD 69.000 - 131.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Long-term disability

401(k) match

Flexible spending accounts

Flexible work schedules

Employee Assistance Program

Employee Scholar Program

Parental leave

Paid time off

Holidays

Incentive programs

Descripción de la vacante

Pratt & Whitney East Hartford Repair Operations (EHRO) seeks a Customer Account Manager to serve as the primary liaison for airline customers. You will ensure timely communication, resolve issues, and drive on-time delivery of repaired parts, collaborating with operations, engineering, and quality teams for exceptional service.

Responsibilities include building strong customer relationships, providing quotational support, and maintaining delivery metrics.

Formación

• Advanced degree or BA/BS with relevant experience in operations or engineering.
• Experience with SAP quoting, order creation and order management.
• Proficiency in reading/interpreting customer contracts and export controls (ITAR/EAR).

Responsabilidades

• Build and maintain relationships with airline customers.
• Communicate repair status, delivery commitments, and quotations.
• Run and analyze daily delivery commitments and WIP reports in SAP.
• Coordinate with operations, engineering, and quality teams.
• Drive on-time delivery and resolve issues impacting turnaround times.
• Prepare and provide customer quotations.
• Support continuous improvement initiatives to boost satisfaction and performance.

Conocimientos

SAP

O365

Contracts

Export control

Educación

Advanced degree with 6 months in Ops/Engineering/Manufacturing/Aerospace/Military

Bachelor’s degree with 2 years experience

Associate/Technical training (A&P/AMT) with 4+ years

Herramientas

SAP quoting/order management

Microsoft Office 365

Descripción del empleo

What You Will Do:

Pratt & Whitney East Hartford Repair Operations (EHRO) is a part repair station and part of our Aftermarket Network. We have are looking for a Customer Account Manager to join our team! The person in this role will serve as the primary point of contact for airline customers, ensuring timely communication, issue resolution, and on-time delivery of repaired parts. This role partners closely with operations, engineering, and quality teams to meet customer commitments and deliver an exceptional customer experience.

Key Responsibilities:

• Build and maintain strong relationships with airline customers by understanding their needs and expectations.
• Communicate repair status, delivery commitments, and quotations in a timely and professional manner.
• Run and analyze daily delivery commitment and work-in-process (WIP) reports in SAP.
• Coordinate with operations, engineering, quality, and other stakeholders to meet customer requirements.
• Drive on-time delivery performance and proactively resolve issues impacting turnaround times.
• Prepare and provide customer quotations.
• Support continuous improvement initiatives that enhance customer satisfaction and operational performance.

What You'll Learn:

Build experience in aerospace aftermarket repair operations and customer relationship management. Develop cross-functional problem-solving skills by working closely with operations, engineering, and quality teams. Gain hands‑on experience using SAP and driving operational performance in a dynamic manufacturing environment. Sharpen your problem‑solving skills, develop solutions and work through challenges in a dynamic business environment.

Qualifications You Must Have:

• Advanced degree and 6 months of experience in Operations, Business Management, Engineering, Manufacturing, Aftermarket, Aerospace, or Military; OR Bachelor’s degree and 2 years of relevant industry experience; OR Associate’s degree or Technical/Military Training (A&P/AMT) and 4+ years of relevant industry experience.
• Experience using Microsoft O365 and Teams platform.
• Experience reading and/or interpreting customer contracts.
• Experience with SAP quoting, order creation and order management modules.
• Experienced determining export classification of technology in accordance with the ITAR and EAR.

Qualifications We Prefer:

• Degree in STEM field; Engineering, Supply Chain or Business fields preferred.
• Strong technical and functional knowledge of turbine engines and/or Pratt & Whitney products.

What’s My Role Type:

In addition to transforming the future of flight, we are also transforming how and where we work. We’ve introduced role types to help you understand how you will operate in our blended work environment. This role is: Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance workers, as they are essential to the development of our engines. Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee’s personal responsibility.

Location:

US-CT-EAST HARTFORD-M ~ 400 Main St ~ BLDG M

Salary Range:

68,900 USD - 131,100 USD.

Benefits:

• medical
• dental
• vision
• life insurance
• short-term disability
• long-term disability
• 401(k) match
• flexible spending accounts
• flexible work schedules
• employee assistance program
• Employee Scholar Program
• parental leave
• paid time off
• holidays
• annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

Eligibility and Compliance:

U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

Security Clearance Type: None/Not Required

Security Clearance Status: Not Required

EEO Statement:

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

Application Window:

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

Additional Information:

RTX is an aerospace and defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses – Collins Aerospace, Pratt & Whitney, and Raytheon. Its 195,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, Virginia.