Aerospace Customer Success & Delivery Manager

RTX; East Hartford (CT); On-site; USD 69,000 - 131,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Long-term disability

401(k) match

Flexible spending accounts

Flexible work schedules

Employee Assistance Program

Employee Scholar Program

Parental leave

Paid time off

Holidays

Incentive programs

Job summary

Pratt & Whitney East Hartford Repair Operations (EHRO) seeks a Customer Account Manager to serve as the primary liaison for airline customers. You will ensure timely communication, resolve issues, and drive on-time delivery of repaired parts, collaborating with operations, engineering, and quality teams for exceptional service.

Responsibilities include building strong customer relationships, providing quotational support, and maintaining delivery metrics.

Qualifications

• Advanced degree or BA/BS with relevant experience in operations or engineering.
• Experience with SAP quoting, order creation and order management.
• Proficiency in reading/interpreting customer contracts and export controls (ITAR/EAR).

Responsibilities

• Build and maintain relationships with airline customers.
• Communicate repair status, delivery commitments, and quotations.
• Run and analyze daily delivery commitments and WIP reports in SAP.
• Coordinate with operations, engineering, and quality teams.
• Drive on-time delivery and resolve issues impacting turnaround times.
• Prepare and provide customer quotations.
• Support continuous improvement initiatives to boost satisfaction and performance.

Skills

SAP

O365

Contracts

Export control

Education

Advanced degree with 6 months in Ops/Engineering/Manufacturing/Aerospace/Military

Bachelor’s degree with 2 years experience

Associate/Technical training (A&P/AMT) with 4+ years

Tools

SAP quoting/order management

Microsoft Office 365

Job description

Pratt & Whitney East Hartford Repair Operations (EHRO) seeks a Customer Account Manager to serve as the primary liaison for airline customers. You will ensure timely communication, resolve issues, and drive on-time delivery of repaired parts, collaborating with operations, engineering, and quality teams for exceptional service.

Responsibilities include building strong customer relationships, providing quotational support, and maintaining delivery metrics.