Advocate-Patient Care

Baptist Memorial Health Care Corporation; Meridian (MS); On-site; USD 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated administrative professional to serve as the primary liaison between patients and hospital departments. This role is crucial in ensuring patient satisfaction by addressing concerns, managing office operations, and facilitating effective communication. The ideal candidate will possess strong organizational skills, a high level of computer proficiency, and the ability to interact with diverse populations. Join a supportive environment where your contributions will directly enhance the quality of care provided to patients and guests.

Qualifications

• 4 years secretarial experience with increasing responsibilities.
• Skill in communicating clearly and effectively using standard English.

Responsibilities

• Develops and implements a comprehensive patient relations program.
• Coordinates office management activities for designated administrator(s).
• Facilitates customer satisfaction by communicating with key customers.

Skills

Organizational Skills

Communication Skills

Microsoft Office Proficiency

Typing Speed (60 WPM)

Education

Associates or Baccalaureate Degree

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Overview

Job Summary

Serves as the primary liaison between patients, family members, other guests and all hospital departments to assist in identifying and solving problems in order to assure patient and guest satisfaction. Provides a broad range of administrative and support functions of a highly responsible manner. Prepares special reports and/or projects, correspondence, presentations and other forms of confidential information. Works relatively independently and may oversee the work of others. Communicates with a diverse population which may include but is not limited to board members, patients, medical staff, other staff members, and outside customers. Incumbents are subject to overtime and callback. Performs other duties as assigned.

Responsibilities

• Develops and implements a comprehensive patient relations program by serving as the primary liaison between patients, family members, other guest and all hospital departments, providing ongoing assessment of identified patient and guest concerns, assisting with problem resolution, and assisting in the development of new initiatives to ensure patient and guest satisfaction.
• Coordinates office management actives for designated administrator(s) to include organizing and maintaining documents, reference materials, policies/procedures, office files and records, schedules/ calendar(s), and setting appropriate work priorities for efficient office operations.
• Reports and/or resolves all concern/grievances in a timely manner with the appropriate personnel.
• Attends meetings and other required functions for the purpose of recording minutes, coordinating materials distribution, and/or supporting the needs of other attendees.
• Facilitates customer satisfaction by communicating and interacting with key internal and external customers to identify opportunities for improvement resulting in enhanced services and customer satisfaction.
• Participates in Service First activities and programs to enhance customer satisfactions.
• Uses a variety of computer software/applications as necessary to generate reports, spreadsheets, correspondence, presentations, and other pertinent documents or written materials.
• Researches, compiles, assimilates and prepares confidential and sensitive document's using a number of data sources (i.e., agenda items, payroll, budget, etc.) for the purpose of complying with financial, legal, and/or administrative requirements.
• Responds to a wide variety of calls and/or inquiries for purpose of providing information, resolving problems/issues where appropriate, and/or referring to appropriate staff members.
• Completes assigned goals.

Specifications

Experience

Minimum Required

• 4 years secretarial experience with evidence of increasing responsibilities. Two years experience that involved interpersonal relationships with patients, guest and employees.

Preferred/Desired

• 3 years experience as an administrative secretary or office manager.

Education

Minimum Required

• Associates or Baccalaureate Degree, or equivalent experience. Skill in communicating clearly and effectively using standard English in written, oral and verbal format to achieve high productivity and efficiency. Skill to write legibly and record information accurately as necessary to perform job duties.

Preferred/Desired

Training

Minimum Required

Preferred/Desired

Special Skills

Minimum Required

• Must possess excellent organizational and communication skills (both written and verbal). Must also possess high level of computer proficiency working with different office applications. Proficient at Microsoft Office, Word Excel and PowerPoint. 60 WPM typing speed.

Preferred/Desired

Licensure

Minimum Required

Preferred/Desired