Patient Care Advocate/Specialty Pharmacy Technician

Noble Health Services; City of Syracuse (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

Ein etabliertes Unternehmen im Gesundheitswesen sucht einen engagierten Mitarbeiter für die Bearbeitung von Medikamentenbestellungen und Kundenservice in einem Callcenter. Diese Rolle umfasst die genaue Datenverarbeitung von Rezepten, die Auswahl von Versandmethoden und die Unterstützung von Mitgliedern bei Zahlungsfragen. Sie arbeiten in einem dynamischen Team, das kontinuierlich Schulungen und Unterstützung bietet, um sicherzustellen, dass alle Mitarbeiter erfolgreich sind. Wenn Sie eine Leidenschaft für Kundenservice haben und in einem unterstützenden Umfeld arbeiten möchten, könnte diese Position ideal für Sie sein.

Qualifications

• Erfahrung im Kundenservice und in der Datenverarbeitung.
• Bevorzugt: 6-12 Monate Erfahrung als pharmazeutisch-technischer Assistent.

Responsibilities

• Eingehende Rezepte genau erfassen und Kundenservice bieten.
• Dokumentation von patientenbezogenen Informationen in TherigySTM.

Skills

Kundenservice

Datenentry

Problembehebung

Education

High School Diploma oder GED

Pharmazeutisch-technische Ausbildung

Tools

TherigySTM

Job description

Overview

This position is from 11am-8pm EST

Scope of Responsibilities: Works under general supervision, following standard procedures to accomplish assigned tasks. May assist in orienting and training employees.

Job Summary: Responsible for all aspects related to entering medication orders and providing customer service in a call center environment.

Responsibilities

• Accurate data entry of incoming prescriptions, if required.
• Selecting billing and shipping methods for incoming patient orders.
• Providing customer service coverage for incoming calls and directing calls to appropriate staff.
• Documenting patient-reported information into TherigySTM.
• Resolving customer service issues to ensure member satisfaction.
• Assisting members with payment-related issues on accounts or orders.
• Maintaining reasonable production levels as determined by the supervisor.
• Assisting in orienting and training new employees.
• Completing all mandatory and regulatory training programs.
• Performing other duties as assigned.

Qualifications

Attendance Requirements:

• Must be available and punctual for scheduled shifts.
• Ability to work nights and weekends as required.

Educational Requirements:

• Minimum: High School Diploma or GED.
• Preferred: Pharmacy technician or related certification.

Experience:

• Experience in a customer service-related field.
• Preferred: 6-12 months experience as a pharmacy technician.

Required (Mississippi Employees):

• Registered with the State of Mississippi as a Pharmacy Technician.

Special Conditions of Employment:

• Drug testing.
• Initial and ongoing exclusion and sanction/disciplinary monitoring.
• Additional eligibility requirements based on the specific position.

Compensation

$18.00-20.00 per hour. The final offer will consider relevant skills, experience, and education.

KPH Healthcare Services, Inc. is a multistate organization and complies with all local, state, and federal regulations regarding minimum wage requirements.