Patient Care Advocate

Cenetene Corporation; Little Rock (AR); Remote; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated member advocate to transform healthcare experiences for millions. This remote position involves engaging directly with members and providers to close care gaps and enhance overall health outcomes. You will play a vital role in educating members about their health needs, arranging essential services, and collaborating with healthcare professionals to ensure compliance with quality standards. With a commitment to community health, this role offers a unique opportunity to make a significant impact while enjoying a flexible work environment and competitive benefits.

Benefits

Health Insurance

401K

Tuition Reimbursement

Paid Time Off

Flexible Work Schedules

Qualifications

• 4 years of experience in direct patient care or related field.
• 2+ years in managed care environment preferred.

Responsibilities

• Act as a liaison between members and providers to improve care.
• Educate members on care gaps and schedule necessary appointments.

Skills

Patient Care

Quality Improvement

Health Coaching

Social Work

Education

Bachelor's Degree in Healthcare or related field

Job description

You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.

This is a remote position; The office is located in Little Rock, AR. Travel to Little Rock will be expected at least quarterly.

**Position Purpose:** Works with members and providers to close care gaps, ensure barriers to care are removed, and improve the overall member and provider experience through outreach and face-to-face interaction with members and providers at large IPA and/or group practices. Serves to collaborate with providers in the field, to improve HEDIS measures and provides education for HEDIS measures and coding. Supports the implementation of quality improvement interventions and audits in relation to plan providers. Assists in resolving deficiencies impacting plan compliance to meeting State and Federal standards for HEDIS. Conducts telephonic outreach, while embedded in the providers' offices, to members who are identified as needing preventive services in support of quality initiatives and regulatory/contractual requirements. Provides education to members regarding the care gaps they have when in the providers office for medical appointments. Schedules doctor appointments on behalf of the practitioner and assists member with wraparound services such as arranging transportation, connecting them with community-based resources and other affinity programs as available. Maintains confidentiality of business and protected health information.

+ Acts as a liaison and member advocate between the member/family, physician and facilities/agencies.

+ Acts as the face of WellCare in the provider community with the provider and office staff where their services are embedded.

+ Advises and educates Provider practices in appropriate HEDIS measures, and HEDIS ICD-10 /CPT coding in accordance with NCQA requirements.

+ Assesses provider performance data to identify and strategizes opportunities for provider improvement.

+ Collaborates with Provider Relations to improve provider performance in areas of Quality, Risk Adjustment, Operations (claims and encounters).

+ Schedules doctor appointments for members with care gaps to access needed preventive care services and close gaps in care in the provider’s office.

+ Conducts face-to-face education with the member and their family, in the provider’s office, about care gaps identified, and barriers to care.

+ Conducts telephonic outreach and health coaching to members to support quality improvement, regulatory and contractual requirements.

+ Arranges transportation and follow-up appointments for member as needed.

+ Documents all actions taken regarding contact related to member.

+ Interacts with other departments including customer service to resolve member issues.

+ Refers to case or disease management as appropriate.

+ Completes special assignments and projects instrumental to the function of the department.

+ Performs other duties as assigned

+ Complies with all policies and standards

**Education/Experience:**

**Required:** a Bachelor's Degree in Healthcare, Public Health, Nursing, Psychology, Social Work, Health Administration, or related health field or equivalent work experience required (a total of 4 years of experience required for the position); work experience should be in direct patient care, social work, quality improvement or health coaching preferably in a managed care environment. 2+ years of experience work experience should be in direct patient care, social work, quality improvement or health coaching preferably in a managed care environment.

**License/Certification:** One of the following is preferred. Licensed Practical Nurse (LPN); Licensed Master Social Work (LMSW); Certified Social Worker (C-SW); Licensed Social Worker (LSW); Licensed Registered Nurse (RN) preferred.Pay Range: $26.50 - $47.59 per hour

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law. Total compensation may also include additional forms of incentives.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act