Advocacy & Ops Lead for Partner Success

Corebridge Financial, Inc.; Houston (TX); Hybride; USD 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

Health insurance

401(k) matching

Employee assistance program

Volunteer time off

Paid time off

Résumé du poste

Corebridge Financial, based in Houston, TX, is seeking a dedicated Operations professional to ensure SLA achievement for assigned agencies and cases. You will coordinate across internal teams to align with operational experience for our distribution partners and escalate issues as needed.

You will collaborate with Compliance, Legal and senior leadership, review complex issues, and develop practical resolutions while maintaining strong partner relationships.

Qualifications

• Strong grasp of site-specific systems and service processes.
• Knowledge of listed systems and products including Term, IUL, GUL, VUL; annuities knowledge a plus.
• Minimum two years experience within the company and/or the industry.
• Excellent presentation, written and verbal communication to explain exceptions and root causes.
• Passionate about high-quality service delivery.
• Comfortable with ambiguity and change.
• Proven problem-solving abilities.
• Enjoy research and resolution.
• Strong interpersonal skills.
• Critical thinking to find solutions.
• Ability to collaborate across multiple organizational levels.
• Good attendance and performance records.
• Exceptional attention to detail.
• Team player.

Responsabilités

• Timely handling of complex service-related questions.
• Explain details to distribution/sales and operations partners and negotiate resolutions.
• Collaborate with Compliance and Legal.
• Build relationships with customers, BGAs, back offices and advisors.
• Review and elevate business issues for operations review and decision.
• Develop resolutions and process-improvement recommendations.
• Present analysis and root-cause findings to senior leadership for service improvements.
• Attend internal/external calls to aid in resolution of escalated cases.
• Track cases and follow-ups with requestors.
• Participate in project teams as needed.

Connaissances

Interpersonal skills

Excellent communication

Problem-solving

Critical thinking

Team player

Attention to detail

Presentation skills

Adaptability

Research and resolution

Outils

AWD

ALIP

Vantage

CCIV

Connext

ALS

SAP

Description du poste

Corebridge Financial, based in Houston, TX, is seeking a dedicated Operations professional to ensure SLA achievement for assigned agencies and cases. You will coordinate across internal teams to align with operational experience for our distribution partners and escalate issues as needed.

You will collaborate with Compliance, Legal and senior leadership, review complex issues, and develop practical resolutions while maintaining strong partner relationships.