Customer Advocacy Manager — Hybrid, Drive Service Excellence

American General Life Insurance Company; Houston (TX); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Volunteer Time Off

Paid Time Off

Matching charitable donations

Job summary

Corebridge Financial in Houston, TX, seeks an Operations professional to ensure service level agreements are met for agencies and cases daily. You will coordinate with internal teams to align with the planned operational experience for distributors and partners.

Responsibilities include resolving complex service inquiries, collaborating with compliance and sales teams, and driving improvements. Hybrid work, with travel up to 25%, and opportunities to influence service delivery.

Qualifications

• Strong grasp of site-specific systems and service processes.
• Ability to explain details to partners and negotiate resolutions.
• Experience coordinating with compliance, legal, and operations.
• Proven problem-solving abilities and attention to detail.
• Excellent written and verbal communication; presentation skills.

Responsibilities

• Timely handling of complex service-related questions.
• Explain details to distribution and operations partners; negotiate resolutions.
• Collaborate with compliance and legal; liaison with multiple customer levels.
• Develop resolutions and process improvements; evaluate exceptions.
• Present analysis to senior leadership; root cause analysis for service improvements.
• Attend internal/external calls to aid in resolution of escalated cases.
• Track cases and follow up with requestors; participate in project teams.

Skills

Site-specific systems

Presentation delivery

Relationship building

Problem solving

Attention to detail

Team player

Adaptability

Tools

AWD

ALIP

Vantage

CCIV

Connext

ALS

SAP

Job description

Corebridge Financial in Houston, TX, seeks an Operations professional to ensure service level agreements are met for agencies and cases daily. You will coordinate with internal teams to align with the planned operational experience for distributors and partners.

Responsibilities include resolving complex service inquiries, collaborating with compliance and sales teams, and driving improvements. Hybrid work, with travel up to 25%, and opportunities to influence service delivery.