Advising Operations Coordinator

St. Louis Community College; St. Louis (MO); On-site; USD 35,000 - 48,000; Full time

Job summary

St. Louis Community College is seeking an Administrative Coordinator (Advising) at the Meramec campus to provide operational and administrative support to the Director, Academic, Career, & Transfer Advising and to coordinate advising services across campuses.

The role handles high-volume student engagement by phone, email, and chat, ensures consistent service delivery, and assists with onboarding, procedures, and training for advising staff.

Qualifications

• Associate's Degree in related field with 3–5 years of experience preferred
• High School Diploma with over 5 years of progressively responsible experience preferred
• Experience in a college/university setting is preferred

Responsibilities

• Serve as primary administrative support to the Director of Advising and assist with day-to-day operational needs of the department.
• Coordinate communication and workflow among advising support staff across all campus locations to ensure consistent service delivery and office coverage.
• Monitor support staff schedules and collaborate with campus managers to identify coverage needs for phones, email, chat, and front desk operations.
• Facilitate the sharing of updated procedures, departmental information, and operational changes with advising support staff across campuses.
• Assist in maintaining standardized processes, reference materials, and communication protocols for student support operations.
• Support high-volume student service operations by assisting with phone, email, and chat communications as needed.
• Provide backup assistance for in-person student traffic during staffing shortages, absences, or peak service periods.
• Coordinate logistics for advising events, programming and trainings.
• Compile, organize, and maintain departmental records, reports, and operational documentation.
• Assist with onboarding and training coordination for advising support staff in collaboration with campus managers.
• Identify operational challenges and communicate recommendations to improve efficiency, communication, and student service responsiveness for phone, chat and email support.
• Perform other related administrative and operational duties as assigned

Skills

Administrative coordination

Communication

Customer service

Education

Associate's Degree in related field

High School Diploma with 5+ years experience

Job description

St. Louis Community College is seeking an Administrative Coordinator (Advising) at the Meramec campus to provide operational and administrative support to the Director, Academic, Career, & Transfer Advising and to coordinate advising services across campuses.

The role handles high-volume student engagement by phone, email, and chat, ensures consistent service delivery, and assists with onboarding, procedures, and training for advising staff.