Academic Advising Operations Coordinator

St. Louis Community College; Kirkwood (MO); On-site; USD 40,000 - 55,000; Full time

Job summary

St. Louis Community College is seeking an Administrative Coordinator (Advising) to provide operational and administrative support to the Director, Academic, Career, & Transfer Advising, and to coordinate advising staff across multiple campus locations.

This role handles high-volume student engagement via phone, email, and chat, ensures consistent service delivery, maintains procedures and records, and coordinates onboarding and training with campus managers.

Qualifications

• Associate's Degree in a related field plus 3–5 years of experience.
• High School Diploma with 5+ years of progressively responsible experience.
• Experience in a college/university setting is preferred.

Responsibilities

• Provide operational and administrative support to the Director of Advising.
• Coordinate communication and workflow among advising staff across campus locations.
• Monitor staff schedules and coordinate coverage for phones, email, chat, and front desk operations.
• Share updated procedures and information with advising staff across campuses.
• Maintain standardized processes, reference materials, and communication protocols.
• Support high-volume student service operations via phone, email, and chat.
• Provide backup in-person assistance during peak periods or shortages.
• Coordinate logistics for advising events, programs, and trainings.
• Maintain departmental records and reports.

Skills

Communication

Coordination

Customer service

Phone support

Email/chat support

Education

Associate's degree

High school diploma with 5+ years

Job description

St. Louis Community College is seeking an Administrative Coordinator (Advising) to provide operational and administrative support to the Director, Academic, Career, & Transfer Advising, and to coordinate advising staff across multiple campus locations.

This role handles high-volume student engagement via phone, email, and chat, ensures consistent service delivery, maintains procedures and records, and coordinates onboarding and training with campus managers.