Advertising Operations & Enablement Manager

thenewyorktimes; New York (NY); Hybride; USD 105 000 - 120 000; Plein temps

Avantages offerts par ce poste

Annual bonus

Restricted stock

401(k) plan

Employee stock purchase plan

Paid vacation

Paid sick days

Paid parental leave

Tuition reimbursement

Professional development programs

Medical, dental and vision benefits

Résumé du poste

The New York Times is seeking a Manager, Business Operations and Enablement to translate advertising strategy into scalable execution across the sales cycle. You will manage client coordinators, drive capacity planning, and oversee classified operations from NYC. Hybrid role based in the NYC office.

You will lead a team, establish standards, governance, and reporting platforms, and partner with BOE to refine Salesforce roadmap while delivering actionable insights to senior leadership.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 4-6 years of relevant experience in business and sales operations, advertising/media, client services, and data science.
• 3+ years of experience improving operating models, workflows, governance, service standards, or business processes in a complex organization and directly managing teams.
• Experience leading projects end to end, including change management, communications, implementation, and measurement.
• Salesforce or customer relationship system experience.
• Experience using dashboards, productivity metrics and insights to influence decisions.
• Strong ability to synthesize and present material to team members.

Responsabilités

• Lead a team of client coordinators, developing skills, managing capacity planning, staffing, coverage.
• Establish and strengthen service standards, quality controls, and operating rhythms for POD support and designated client coordinator accounts.
• Lead daily classified business operations.
• Be an escalation point for complex operational issues.
• Lead high-priority advertising projects, from definition through delivery.
• Coordinate pre and post-sale workflows and processes.
• Evaluate tools for AI/automation opportunities that create operational value.
• Lead competitive-intelligence operations.
• Establish governance for processes, data definitions, documentation, and compliance.
• Promote Salesforce enablement and adoption.
• Partner with BOE leads to refine the Salesforce roadmap for reporting and operational insights.
• Design reporting platforms (dashboards and automated reports) that meet the needs of our internal decision-makers.
• Provide business insights and data analyses to senior sales and advertising operations leadership based on sales performance trends.
• Identify trends and opportunities for growth in the marketplace.
• Translate quantitative data into clear, succinct summaries, visualizations and recommendations for peers, sales, and executive audiences.
• Demonstrate support and understanding of our value of journalistic independence and a strong commitment to our mission to seek the truth and help people understand the world.

Connaissances

Team leadership

Data analysis

Sales operations

Dashboard reporting

Change management

Communication

Formation

Bachelor's degree or equivalent

Outils

Salesforce

Description du poste

The New York Times is seeking a Manager, Business Operations and Enablement to translate advertising strategy into scalable execution across the sales cycle. You will manage client coordinators, drive capacity planning, and oversee classified operations from NYC. Hybrid role based in the NYC office.

You will lead a team, establish standards, governance, and reporting platforms, and partner with BOE to refine Salesforce roadmap while delivering actionable insights to senior leadership.