Manager, Business Operations & Enablement / Business Analyst

thenewyorktimes; New York (NY); Hybrid; USD 105,000 - 120,000; Full time

Benefits offered by this job

Annual bonus

Restricted stock

401(k) plan

Employee stock purchase plan

Paid vacation

Paid sick days

Paid parental leave

Tuition reimbursement

Professional development programs

Medical, dental and vision benefits

Job summary

The New York Times is seeking a Manager, Business Operations and Enablement to translate advertising strategy into scalable execution across the sales cycle. You will manage client coordinators, drive capacity planning, and oversee classified operations from NYC. Hybrid role based in the NYC office.

You will lead a team, establish standards, governance, and reporting platforms, and partner with BOE to refine Salesforce roadmap while delivering actionable insights to senior leadership.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 4-6 years of relevant experience in business and sales operations, advertising/media, client services, and data science.
• 3+ years of experience improving operating models, workflows, governance, service standards, or business processes in a complex organization and directly managing teams.
• Experience leading projects end to end, including change management, communications, implementation, and measurement.
• Salesforce or customer relationship system experience.
• Experience using dashboards, productivity metrics and insights to influence decisions.
• Strong ability to synthesize and present material to team members.

Responsibilities

• Lead a team of client coordinators, developing skills, managing capacity planning, staffing, coverage.
• Establish and strengthen service standards, quality controls, and operating rhythms for POD support and designated client coordinator accounts.
• Lead daily classified business operations.
• Be an escalation point for complex operational issues.
• Lead high-priority advertising projects, from definition through delivery.
• Coordinate pre and post-sale workflows and processes.
• Evaluate tools for AI/automation opportunities that create operational value.
• Lead competitive-intelligence operations.
• Establish governance for processes, data definitions, documentation, and compliance.
• Promote Salesforce enablement and adoption.
• Partner with BOE leads to refine the Salesforce roadmap for reporting and operational insights.
• Design reporting platforms (dashboards and automated reports) that meet the needs of our internal decision-makers.
• Provide business insights and data analyses to senior sales and advertising operations leadership based on sales performance trends.
• Identify trends and opportunities for growth in the marketplace.
• Translate quantitative data into clear, succinct summaries, visualizations and recommendations for peers, sales, and executive audiences.
• Demonstrate support and understanding of our value of journalistic independence and a strong commitment to our mission to seek the truth and help people understand the world.

Skills

Team leadership

Data analysis

Sales operations

Dashboard reporting

Change management

Communication

Education

Bachelor's degree or equivalent

Tools

Salesforce

Job description

The mission of The New York Times is to seek the truth and help people understand the world. That means independent journalism is at the heart of all we do as a company. It's why we have a world-renowned newsroom that sends journalists to report on the ground from nearly 160 countries. It's why we focus deeply on how our readers will experience our journalism, from print to audio to a world-class digital and app destination. And it's why our business strategy centers on making journalism so good that it's worth paying for.

About the Role

The Manager, Business Operations and Enablement is a people leader and operational owner supporting The New York Times' Advertising organization. You will translate advertising strategy into scalable execution across the sales cycle. Responsibilities will include managing client coordinators, resource planning, classified business operations, Salesforce governance and enablement, performance analytics, and competitive intelligence. Our mission in BOE is to provide the best experience to our internal and external clients.

You will report to the Sr. Director, BOE and partner with the Executive Director, BOE. This is a hybrid role based in the NYC office.

Responsibilities

• You will lead a team of client coordinators, developing skills, managing capacity planning, staffing, coverage.
• Establish and strengthen service standards, quality controls, and operating rhythms for POD support and designated client coordinator accounts.
• Lead daily classified business operations.
• Be an escalation point for complex operational issues.
• You will lead high-priority advertising projects, from definition through delivery.
• Coordinate pre and post-sale workflows and processes.
• Evaluate tools for AI/automation opportunities that create operational value.
• Lead competitive-intelligence operations.
• Establish governance for processes, data definitions, documentation, and compliance.
• Promote Salesforce enablement and adoption.
• Partner with BOE leads to refine the Salesforce roadmap for reporting and operational insights.
• Design reporting platforms (dashboards and automated reports) that meet the needs of our internal decision-makers. You will accomplish this in partnership with team members across the advertising department and revenue technology teams.
• Provide business insights and data analyses to senior sales and advertising operations leadership based on sales performance trends.
• You will identify trends and opportunities for growth in the marketplace.
• Translate quantitative data into clear, succinct summaries, visualizations and recommendations for peers, sales, and executive audiences.
• Demonstrate support and understanding of our value of journalistic independence and a strong commitment to our mission to seek the truth and help people understand the world.

Basic Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 4-6 years of relevant experience in business and sales operations, advertising/media, client services, and data science.
• 3+ years of experience improving operating models, workflows, governance, service standards, or business processes in a complex organization and directly managing teams.
• Experience leading projects end to end, including change management, communications, implementation, and measurement.
• Salesforce or customer relationship system experience.
• Experience using dashboards, productivity metrics and insights to influence decisions.
• Strong ability to synthesize and present material to team members.
• You are strategic and curious.
• Experience aggregating data in Excel with pivot tables or LOOKUPs.

Preferred Qualifications

• This is a hybrid remote/in-office role.

REQ-020782

Additional Compensation and Benefits

• For roles in the U.S., dependent on your role, you may be eligible for variable pay, such as an annual bonus and restricted stock. Benefits may include medical, dental and vision benefits, Flexible Spending Accounts (F.S.A.s), a company-matching 401(k) plan, employee stock purchase plan, paid vacation, paid sick days, paid parental leave, tuition reimbursement and professional development programs.
• For roles outside of the U.S., information on benefits will be provided during the interview process.

The annual base pay range for this role is between: $105,000 - $120,000 USD

We are committed to being the world's best source of independent, reliable and quality journalism. To do so, we embrace a diverse workforce that has a broad range of backgrounds and exper