Adventure Sports DTC Customer Experience Pro

Revelyst; Chesapeake (VA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical and dental insurance

Vision insurance

401K

PTO

Paid holidays

Gear discounts and perks

Job summary

Revelyst is seeking a Customer Experience Associate in Chesapeake, VA to deliver an exceptional customer journey across calls, emails and chats. You will help customers with order status, product inquiries, warranty claims, returns and general assistance, while building relationships with internal teams to drive satisfaction and brand loyalty.

The role requires 2–3 years in customer service or inside sales, proficiency with Excel/Outlook, and a working knowledge of SAP or CRM platforms such as

Qualifications

• 2-3 years customer service, inside sales, or retail sales experience required.
• Proficiency in Excel, Word and Outlook with strong interpersonal skills.
• Working knowledge of SAP is a plus; experience with ZenDesk or similar CRM systems is a plus.

Responsibilities

• Support inbound calls, email, and chat from customers.
• Assess needs and opportunities; suggest how Revelyst can meet them.
• Self-manage schedule and coordinate callbacks with your manager.

Skills

Customer service

Inside sales

Excel

Outlook

Tools

SAP

ZenDesk

Job description

Revelyst is seeking a Customer Experience Associate in Chesapeake, VA to deliver an exceptional customer journey across calls, emails and chats. You will help customers with order status, product inquiries, warranty claims, returns and general assistance, while building relationships with internal teams to drive satisfaction and brand loyalty.

The role requires 2–3 years in customer service or inside sales, proficiency with Excel/Outlook, and a working knowledge of SAP or CRM platforms such as