B2C Customer Experience Associate- Temp to Hire

Revelyst; Irvine (CA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical and dental

Vision insurance

Disability insurance

Life insurance

401K

PTO

Paid holidays

Gear discounts

Job summary

Revelyst is seeking a B2C Customer Experience Associate to join our Irvine or Rantoul office, delivering outstanding service through calls, emails, and chats. You will handle order status, product questions, warranty claims, returns, and general assistance to help customers succeed with Revelyst brands.

You will self-manage callbacks, collaborate with teammates, and deepen product knowledge to support promotions and sales programs.

Qualifications

• 2–3 years customer service, inside sales, or retail sales experience.
• Proficiency in Excel, Word and Outlook.
• Experience with SAP or Zendesk is a plus.

Responsibilities

• Support inbound calls, email, and chat from customers.
• Assist with order status, product inquiries, warranty claims, and returns.
• Build relationships with customers and internal/external stakeholders to deliver exceptional support and drive brand loyalty.
• Support outbound call campaigns, lead generation, and sales programs as required.

Skills

Customer service

Inside sales

Retail sales

Excel

Word

Outlook

Adventure sports industry

Education

High School or GED

Tools

SAP

Zendesk

Job description

Job Description JOB OVERVIEW The Adventure Sports Operations team is responsible for delivering the highest level of service to customers, sales representatives, and sales management to achieve company sales goals. While traditional Customer Service teams help resolve product and order-related issues, the Revelyst Customer Success team, by contrast, proactively works with customers to understand their needs and help them find success with Revelyst products. As a Customer Experience Associate, you will provide an unparalleled customer experience that positions Revelyst brands as the #1 pick for Adventure Sports. Your proactive approach to emails, calls, and chats will create an emotional connection that drives brand love, advocacy, loyalty, and increased lifetime value. This position reports to the B2C Customer Experience Manager in our Irvine or Rantoul office. As the B2C Customer Experience Associate, you will have an opportunity to: Support inbound calls, email, and chat from customers As the frontline contact for consumers, you will support common inquiries regarding order status, product inquiries and challenges, warranty claims, returns, and general assistance as required Assess customer needs and opportunities with patience and consideration; suggest how we can meet these requirements to help our customers be successful with Fox and Shift products Self-manage schedule and coordinate call backs or offline work mode in collaboration with your manager Partner with your teammates to resolve open tickets within service level targets and daily KPIs Attain an intricate level of Technical Product Knowledge and a working knowledge of Revelyst Brands. Familiarization with eCommerce email calendar and upcoming sales and promotions to further inform customers Build strong relationships with internal and external stakeholders to provide exceptional support to surprise and delight our customers with every engagement Support outbound call campaigns, lead generation, and sales programs as required During peak periods of the year, you may be called into action to support Wholesale Customer – Level II inquiries as required Other duties and administrative tasks as required Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

You have:

• A minimum of 2-3 years customer service, inside sales, or retail sales experience is required Computer proficiency in Excel, Word and Outlook with strong interpersonal skills required Working knowledge of SAP operating system is a plus Previous experience with ZenDesk or similar CRM systems is a plus Experience within the MX, Bike and Action Sports Lifestyle Industry is a plus

ADDITIONAL INFORMATION (Needed for Compensation Review)

Minimum Education Required (Select highest level of education REQUIRED only)

• High School or GED
• Masters
• Associates
• PhD
• Bachelors
• None
• Commensurate experience may substitue for Education requirement (Applies only up to a Bachelors)

Required field of study Click or tap here to enter text.

Years of Experience 2+

Pay Range: Hourly Rate: $17.50 - $20.00

The actual annual salary offered to a candidate will be based on variables including experience, geographic location, education, and skills/achievements, and will be mutually agreed upon at the time of offer.

We offer a highly competitive salary, comprehensive benefits including: medical and dental, vision, disability and life insurance, 401K, PTO, paid holidays, gear discounts and the ability to add value to an exciting mission!

Our Postings are not intended for distribution to or use in any jurisdiction, country or territory where such distribution or use would violate local law or would subject us to any regulations in another jurisdiction, country or territory. We reserve the right to limit our Postings in any jurisdiction, country or territory.

Equal Opportunity Employer Protected Veteran/Disabled

Revelyst is a collective of makers that design and manufacture performance gear and precision technologies.

Our category-defining brands leverage meticulous craftsmanship and cross-collaboration to pursue new innovations that redefine what is humanly possible in the outdoors.

Portfolio brands include Foresight Sports, Bushnell Golf, Fox, Bell, Giro, CamelBak, Bushnell, Simms Fishing and more.

Revelyst is an equal opportunity employer. All applicants are considered for employment without regard to race, color, sex (including pregnancy and related conditions, sexual orientation, or transgender status), national origin, religion, age (40 and older), equal pay, disability or genetic information (including family medical history or genetic tests or services), and retaliation for filing a charge, reasonably opposing discrimination, or participating in a discrimination lawsuit, investigation, or proceeding, and any other characteristics protected by law.

The EEO Law poster is available here: https://www.eeoc.gov/poster.

If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to [e-mail].

Please note that this email address is for accommodation purposes only. Revelyst will not respond to inquiries for other purposes.