Utility Billing Account Clerk III - Water Customer Services

City of Phoenix; Phoenix (AZ); On-site; USD 45,000 - 66,000; Full time

Benefits offered by this job

Traditional pension with employer and

401(a) and 457 plans with employer

Choice of medical plans (HMO/PPO/HSA)

Job summary

The City of Phoenix Water Services Department seeks a dedicated Utility Billing Account Clerk III to provide advanced customer account support, analyze billing data, and ensure accuracy of City Services bills. You will handle billing adjustments, document account notes, and apply applicable policies in a fast-paced CC&B environment.

Ideal candidates show strong analytical abilities, precision, and the ability to work independently while maintaining high accuracy.

Qualifications

• Three years of bookkeeping and clerical accounting experience, including preparing financial reports.
• Advanced computer proficiency and familiarity with CC&B systems.
• Finalists are subject to a criminal background check.

Responsibilities

• Provide comprehensive customer service support and outbound calls for billing matters.
• Review and resolve meter read exceptions and re-bill adjustments as needed.
• Perform various billing adjustments in the CC&B system.
• Document work with clear account notes to maintain accurate histories.
• Apply City policies and procedures to ensure consistent account handling.

Skills

Advanced customer service

Analytical abilities

Spanish language

Verbal and written communication

Education

Three years bookkeeping and accounting experience

Bookkeeping coursework

Tools

CC&B system

Microsoft Excel

Job description

About This Position

The City of Phoenix Water Services Department, one of the nation's largest potable water utilities, treats and delivers safe, reliable drinking water to 1.5 million customers across approximately 540 square miles. Phoenix Water Services also manages the sewer collection system and treats wastewater for 2.5 million residents in metropolitan Phoenix.

Utility Billing Account Clerk III

This position provides advanced customer account support and plays a key role in delivering excellent customer service, conducting detailed account analysis, and ensuring the accuracy of City Services bills.

Key Responsibilities

• Provide comprehensive customer service support, including making outbound calls to notify customers of high water consumption or explain billing adjustments.
• Review and resolve meter read exceptions by researching anomalies, verifying data, and making necessary billing corrections.
• Perform a wide range of billing adjustments within the CC&B system.
• Document work thoroughly by creating clear, concise, and accurate account notes to ensure complete and reliable account histories.
• Apply utility billing policies and procedures to ensure proper and consistent account handling.

Ideal Candidate

The ideal candidate will bring strong analytical abilities, sound judgment, and the ability to work independently while maintaining a high level of accuracy within the Customer Care & Billing (CC&B) system.

• Advanced computer proficiency.
• Excellent verbal and written communication skills.
• The ability to speak, read, and write in Spanish (preferred).
• Comfort working in a fast-pace, high-volume customer service environment.

Salary

Pay Range: $21.44 to $31.68 per hour.

Hiring Range: $21.44 to $27.37 per hour.

Pay Range Explanation

• Pay range is the entire compensation range for the position classification.
• Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.
• Promotions occur when the last two digits of the pay grade increase.
• Demotions occur when the last two digits of the pay grade decrease.
• Lateral transfers occur when there is no change to the last two digits of the pay grade.
• When there is a change in the first digit of the pay grade, there may also be a change to your classification or unit.

Benefits

• Traditional pension with employer and employee contributions, click here for more details: Pension Information.
• 401(a) and 457 plans with employer contributions.
• Choice of generous medical HMO, PPO, or HSA/HDHP plans.
• Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan.
• Wellness incentive of up to $720 annually.
• Dental, vision, and life insurance options.
• Employer paid long-term disability.
• Free Bus/light rail pass.
• Tuition reimbursement program up to $6,500 per year.
• Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days.
• Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period.
• Federal Student Loan Forgiveness offered through Savi.

Minimum Qualifications

• Three years of bookkeeping and clerical accounting experience; including experience in preparing financial reports, supplemented by courses in bookkeeping and accounting.
• Other combinations of experience and education that meet the minimum requirements may be substituted.
• All finalists for positions are subject to a criminal background check applicable to the department or position.
• For information regarding pre-screening and driving positions, click here.
• The City job description can be found here.

Preferred Qualifications

The minimum qualifications listed above, plus one or more years experience in:

• Microsoft Excel.
• Utility billing operations.
• Financial reconciliations.
• Accounts receivable processes.
• Research, auditing, and account investigation.
• Working in a customer service-focused environment.
• Using computerized accounting systems, including Customer Care & Billing (CC&B).
• Reconciling receivable and payable statements, reports, logs, and similar documents.
• Performing detailed data entry in a fast-paced environment and maintaining or auditing accurate records.

Recruitment Dates

Recruitment closes September 28, 2026. All materials must be received by 11:59 p.m. on this date.

This is a position-based recruitment and will not result in any ongoing eligibility list. This recruitment and any selection processes resulting from this recruitment may be used to fill other related vacancies within the organization now or in the near future.

Reference

Account Clerk III, JC:01330, ID#62949, 09/14/2026, USM, RG, Benefits:003

Building the Phoenix of tomorrow.

City of Phoenix is an equal opportunity employer. AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply.

#DoWorkThatMakesPhoenixWork