Advanced Technical Service Associate

Geologics Corporation; Scottsdale (AZ); On-site; USD 39,000 - 48,000; Full time

Job summary

GeoLogics Corporation is seeking an Advanced Technical Service Associate to provide field and customer-facing technical support for defense-aerospace systems in Scottsdale, AZ. This 18-month contract role requires active SECRET clearance at hire.

You will diagnose, troubleshoot and repair complex electro/mechanical equipment, software, and networked systems, report issues to engineering, and assist with installation and training. W2, hourly rate up to $35, and non-benefited status apply.

Qualifications

• Associate's degree or equivalent is required.
• Minimum of 3 years of relevant experience.
• SECRET security clearance required at time of hire.

Responsibilities

• Provide technical support to field engineers, technicians, engineering, and product support personnel diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, software, or networked/wireless systems.
• Respond to situations where first-line product support has failed to isolate or fix problems.
• Report design, reliability and maintenance problems or bugs to design engineering/software engineering.
• May be involved in customer installation and training.
• Provide support to customer/users where the product is highly technical or sophisticated in nature.
• Provide technical service management and technical support for customer programs.
• Assure all repairs are in accordance with company policy and quality requirements.

Skills

Sec + or other IAII certification

Network/ IT systems management

SQL server

Software administration

Troubleshooting in a Windows环境

Failure/root cause analysis reporting

Direct customer service

CA Spectrum One Click

Oracle CRM

Microsoft Terminal Server

HBSS Anti-Virus monitoring tools

Asset management software

Active Directory tools

DoD/DHS systems knowledge

Education

Associate's degree or equivalent

Tools

CA Spectrum One Click

Oracle CRM

Microsoft Terminal Server

Active Directory tools

HBSS

Asset management software

Job description

Role

Role: Advanced Technical Service Associate Client: Defense-Aerospace Hourly Rate: up to $35/hr W2, non-benefited

Details

Length: 18-month contract (with possible extension) Location: Scottsdale, AZ Clearance: Department of Defense SECRET security clearance is required at time of hire

Description

Provides technical support to field engineers, technicians, engineering, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software Reports design, reliability and maintenance problems or bugs to design engineering/software engineering May be involved in customer installation and training Provides support to customer/users where the product is highly technical or sophisticated in nature The position job generally interacts directly with the customer/user where the product is highly technical or sophisticated in nature, such as with systems level software where the user has a technical background Provides technical service management and technical support for customer programs Assures all repairs are in accordance with company policy and procedure and customer quality requirements

Required and Desired Skills

• Sec + or other IAII certification required at time of hire
• Network/ IT systems management
• SQL server
• Software administration
• Troubleshooting in a windows environment
• Experience with failure and root cause analysis reporting
• Direct customer service and/or direct customer interaction experience is a plus
• Knowledge of CA Spectrum One Click software suite.
• Experience with Oracle CRM
• Microsoft Terminal Server
• HBSS Anti-Virus network monitoring tools
• Asset management software
• Microsoft Windows Active Directory tools a big plus
• Support of DoD or DHS systems is desire

Education and Experience

Associate's degree or equivalent is required plus a minimum of 3 years of relevant experience.