Technical Support Specialist

Moseley Technical Services, Inc.; Scottsdale (AZ); On-site; USD 70,000 - 90,000; Full time

Job summary

A technical services company seeks a Technical Support Specialist in Scottsdale, AZ. The role requires U.S. citizenship, an active DoD Security clearance, and a minimum of 3 years of experience. You will support the Rescue 21 System, providing troubleshooting and technical support. The position is contractor-based on-site with a focus on mission-critical operations.

Qualifications

• Active DoD Secret clearance required at time of hire.
• Proficient in software administration and troubleshooting.
• Experience supporting DoD or DHS systems preferred.

Responsibilities

• Respond to inquiries regarding system installation and operation.
• Diagnose and resolve complex issues with electromechanical equipment.
• Document technical support activity and track issues.

Skills

Network and IT systems management

Windows troubleshooting

SQL Server support

Microsoft Terminal Server

Failure analysis and root cause reporting

Direct customer service

Education

Associate's degree

Tools

Windows Active Directory

Oracle CRM

Anti-Virus and network monitoring tools

CA Spectrum One Click

Job description

Overview

We are excited to present the Technical Support Specialist in Scottsdale, AZ. To be considered for this position you must be a US Citizen, have a Current DoD security Clearance of Secret or higher, have +3 years of experience, and be willing to work on contract on site in Scottsdale, AZ. This is a W2 position, there are no C2C, C2H or 1099 options.

Technical Support Specialist - Rescue 21 Communications Systems

Scottsdale, AZ
Contract Position

This estimate represents the typical salary range for this position based on experience and other factors, (geographical location, etc.)

Active Secret Clearance Required to Start

Support the Rescue 21 System, the U.S. Coast Guard’s maritime emergency and distress communication network, by providing advanced troubleshooting, technical support, and system-level customer assistance for mission-critical operations.

Responsibilities

• Respond to customer inquiries via phone, email, or chat regarding system installation, operation, maintenance, and compatibility.
• Diagnose and resolve complex issues related to electromechanical equipment, software applications, and networked/wireless systems.
• Document technical support activity, track recurring issues, and contribute to product quality improvement efforts.
• Escalate unresolved issues to engineering teams, reporting software bugs or design/reliability problems.
• Provide support to field engineers, technicians, and internal teams, including troubleshooting and debugging support.
• Participate in installation, configuration, and end-user training for Rescue 21 systems.
• Ensure all repair and support activities align with customer quality standards and company procedures.
• Interface directly with highly technical end users and government customers in mission-critical environments.
• Manage technical service delivery and issue resolution for customer programs and system deployments.

Qualifications

• U.S. Citizenship is required by Federal Law
• Associate's degree or equivalent, plus a minimum of 3 years of relevant experience in IT systems, customer technical support, or electronics.
• Active DoD Secret clearance required at time of hire.
• CompTIA Security+ (Sec+) or equivalent IAT Level II certification required at time of hire.
• Proficient in network and IT systems management, Windows troubleshooting, and software administration.
• Hands-on experience with:
• SQL Server and database support
• Windows Active Directory tools
• Microsoft Terminal Server, HBSS, Anti-Virus, and network monitoring tools
• Oracle CRM, CA Spectrum One Click, and asset management software
• Strong knowledge of failure analysis and root cause reporting in technical environments.
• Experience supporting DoD or DHS systems preferred.
• Excellent judgment in applying troubleshooting techniques and working independently on complex issues.

Preferred Qualifications

• Military background, technical college education, or equivalent IT-related training.
• Experience in direct customer service and high-tempo mission-critical operations.

Seniority level

• Associate

Employment type

• Contract

Job function

• Defense and Space Manufacturing and Aviation and Aerospace Component Manufacturing