Representative, Advanced Services

Caleres, Inc.; St. Louis (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

30% associate discount

Benefits start day one

Get paid when you want

Mental wellness support

Relaxed dress code

Job summary

Caleres, Inc. in St. Louis is seeking a Representative, Advance Services to resolve escalated customer issues, coach associates, and deliver exceptional service. You will help reduce repeat contacts by resolving issues at first contact and support workflows and backlogs as needed.

The role offers perks like a 30% associate discount across Famous Footwear and Caleres brands, benefits starting day one, and access to wellness resources. Join a company that values results, caring and learning.

Responsibilities

• Resolve Escalated Customer Issues: Handle escalated customer compliments and complaints with professionalism and empathy
• Support & Mentor Associates: Provide coaching to improve problem-solving and product knowledge
• Deliver Exceptional Customer Service: Reduce repeat contacts by resolving issues at the first point of interaction
• Manage Workflows & Backlogs: Support incident ticket and email backlogs as needed
• Drive Continuous Improvement: Track trends and provide recommendations on policies and procedures impacting customer experience

Job description

Founded in 1878, Caleres, originally known as Brown Shoe Company, is a global footwear company comprised of some of the world’s most loved brands including Famous Footwear, Sam Edelman, Naturalizer, Dr. Scholl's, and Allen Edmonds and many more. Caleres' legacy includes 145+ years of craftsmanship, a passion for fit with a mission to inspire people to feel great…feet first. Join our dynamic and thriving footwear company as a Representative, Advance Services in St. Louis where you'll have the opportunity to make an impact and shape the future of our renowned brands. If you have a passion for fashion, eager to learn and have an eye for detail, this is the perfect role for you! As a member of our team, you'll be part of a company that values results, caring and learning.

What will you be doing?

• Resolve Escalated Customer Issues: Handle escalated customer compliments and complaints with professionalism and empathy
• Support & Mentor Associates: Provide coaching to improve problem-solving and product knowledge
• Deliver Exceptional Customer Service: Reduce repeat contacts by resolving issues at the first point of interaction
• Manage Workflows & Backlogs: Support incident ticket and email backlogs as needed
• Drive Continuous Improvement: Track trends and provide recommendations on policies and procedures impacting customer experience

Perks you will enjoy!

• Our Shoe Discounts: No matter your style, we’ve got your perfect fit covered with a 30% Associate Discount across Famous Footwear and Caleres brands
• Benefits that Start Day One: To learn more details about our total rewards including 401k, health benefits and PTO, visit yourcaleres.com
• Get Paid When You Want: Access your money as you earn it and request your earnings before payday
• Mental Wellness: Your mental health is important to us, and we offer free, 24/7 confidential support and resources through CompPsych EAP for eligible associates
• Relaxed Dress Code: At Caleres, we believe that the right shoes can take you anywhere, and your authentic self is always in style. Feel free to leave your professional attire in the back of your closet!

Caleres is an Equal Opportunity Employer by choice. We believe our company should be as diverse as the consumers we serve. We seek and engage talented individuals from all backgrounds, ethnicities, genders, lifestyles, and belief systems.

Caleres is invested in our Associates. We regularly review our pay matrices and update appropriately based on need. Starting pay is determined by several factors, including relevant skills, qualifications, and experience. The actual pay will equal or exceed the required minimum wage applicable to the job location. Please visit yourcaleres.com to review all associated benefits.

Fraudulent Recruiting Disclaimer: Please beware of fraudulent recruiting. Legitimate Caleres, contacts will use @caleres.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Caleres employee, please refer to our fraudulent recruiting statement found here: https://www.caleres.com/careers/be-aware-of-recruiting-fraud